Dayra Perez
Vancouver,BC
Summary
Experienced Hospitality Manager skilled in managing daily operations, optimizing guest services, and fostering a positive work environment. Known for effective communication and problem-solving abilities, driving team performance and guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Sunset Island Resort
Sproat Lake , BC
03.2021 - 10.2025
- Coordinated team schedules to ensure optimal coverage and enhance service delivery.
- Resolved guest complaints to maintain high satisfaction levels and foster repeat business.
- Implemented procedures for efficient housekeeping and maintenance tasks.
- Collaborated with marketing team on promotional events and packages.
- Developed staff performance evaluations to improve service quality.
- Promoted positive work environment through effective communication and timely conflict resolution among staff.
- Managed daily operations of the front desk, including check-in and check-out procedures, room assignments, reservations.
Hospitality Manager
Abraxas yacht rent Company
Vancouver, British Columbia
05.2018 - 11.2020
- Coordinated special events and guest activities for improved engagement.
- Managed daily operations of front desk and guest services teams.
- Implemented customer feedback systems to enhance service quality.
- Streamlined check-in and check-out processes for better efficiency.
- Resolved customer complaints in a timely manner.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Input and confirmed reservations for guests.
Education
Bachelor's Degree - Customer Relations Specialist
Cornerstone
Vancouver, BC11-2021
Skills
- Guest services
- Schedule coordination
- Event management
- Complaint resolution
- Housekeeping procedures
- Customer relationship management
- Reservation systems
- Effective communication
- Attention to detail
- Multilingualism
- Problem solving
- Guest relations management
- Complaint handling
- Concierge services
Languages
Spanish
Professional
English
Professional
Certification
Customer Relations Specialist
Timeline
Hospitality Manager
Sunset Island Resort
03.2021 - 10.2025
Hospitality Manager
Abraxas yacht rent Company
05.2018 - 11.2020
Bachelor's Degree - Customer Relations Specialist
Cornerstone