Motivated customer experience and administrative service officer offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills. Hardworking and focused professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at managing projects, business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Hi, I’m
Dayo Olayinka Adeyemo
London,ON
Summary
Overview
7
years of professional experience
1
Certification
Work History
BMTECH GROUP
Administrative Officer/Facilities Manager
03.2021 - 09.2023
Job overview
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Monitor facility usage, operations and equipment maintenance.
- Initiate interventions to solve problems in the facility.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Cmd Travels And Tours Ltd
Customer Service Executive
02.2020 - 09.2021
Job overview
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
IPC Homes Ltd
Investment Advisor
01.2019 - 02.2020
Job overview
- Established key procedures for teams preparing documentation, models, and presentations.
- Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
- Met with clients to generate new business and negotiate contracts.
- Contacted potential clients to pursue sales and gather funds.
- Contacted and lined up fellow investors to enable successful IPOs.
- Researched companies and prepared presentations for management and prospective buyers.
Diamond Bank Nigeria PLC
Customer Service Representative
06.2016 - 06.2018
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Ahmadu Bello University, ZariaKaduna State, Nigeria
Diploma from Mass Communication
University Overview
Kaduna State UniversityKaduna State, Nigeria.
Bachelor of Science from Political Science
09.2016
University Overview
GPA 3:00
Skills
- Policy and Procedure Modification
- Deadline Adherence
- Procedure Development
- Administrative Support
- Customer Service
- Program Oversight
- Stakeholder Relations
- Decision-Making
- Office Management
- Multiple Priorities Management
- Team Collaboration
- MS Office
- Operations Oversight
Accomplishments
Accomplishments
- Recognized by customers and superiors for expedient and effective service.
- Saved company overall per month costs of running the organisation.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Responded to over 30 customer inquiries each day.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Computer Proficiency
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of tasks.
Languages
English
Full Professional
Yoruba
Native or Bilingual
Certification
- Hubspot Inbound Certification, Hubspot Academy [Dec. 2023]
Credential ID: 04B47616B
Timeline
Administrative Officer/Facilities Manager
BMTECH GROUP
03.2021 - 09.2023
Customer Service Executive
Cmd Travels And Tours Ltd
02.2020 - 09.2021
Investment Advisor
IPC Homes Ltd
01.2019 - 02.2020
Customer Service Representative
Diamond Bank Nigeria PLC
06.2016 - 06.2018
Ahmadu Bello University, Zaria
Diploma from Mass Communication
Kaduna State University
Bachelor of Science from Political Science
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