Summary
Overview
Work History
Education
Skills
Certification
Timeline

Dayna Clark

Perth,Ontario

Summary

Resourceful, respectful, administrative professional with 15+ years of customer service, including 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with view to organizational strategy and personal wellbeing.


Experienced in managing high-volume workloads in rapidly changing environments with many different personalities. Maintains professional appearance and demeanor and expertly completes tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Executive Assistant & Support Lead

Canopy Growth Corporation
09.2021 - Current
  • Team Lead for 20+ Executive Assistants, Administrators and Coordinators
  • Provide strategic support to President, Canada.
  • Respond to emails and other correspondence to facilitate communication and enhance business processes, regularly interacting with 150-240 stakeholders per month on average.
  • Work with senior management and various stakeholders to initiate new projects and assist in various processes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for various C-Suite and senior executives.
  • Prepare agendas for, research, and lead team meetings, noting and following up on action items and processes needing improvement; communicate updates and requirements with relevant stakeholders in various departments.
  • Ensure continued support for executives through EA personal time off.
  • Research, write and distribute monthly Executive Support newsletter with updates, best practices, opportunities for personal and professional development
  • Organize and coordinate team conferences and meetings (virtual and in-person).
  • Process travel expenses and reimbursements for executives.
  • Developed and maintain automated alert system for upcoming deadlines on incoming requests and events.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Coordinated events and worked on ad hoc projects.
  • Distributed team-wide announcements, booked conference rooms and coordinated catering.
  • Researched and planned team and culture building processes / events.

Executive Assistant

Canopy Growth Corporation
01.2018 - 09.2021
  • Wrote executive summaries.
  • Responded to hundreds of email and other requests weekly, to facilitate communication and enhance business processes.
  • Screened / triaged calls and emails and initiated actions to respond or direct messages for executives.
  • Created expense reports and filing systems for management team.
  • Prepared documents, reports and presentations for executives and board members.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Answered high volume of phone calls and email inquiries.
  • Organized logistics and materials for each trip and meeting, arranged spaces and communicated with key stakeholders.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Took notes and dictation at meetings, sent clear action items for follow-up before deadlines.

Office Manager

Tweed / Canopy Growth Corporation
10.2016 - 01.2018
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed expanding office operations while providing interim support for CEO.
  • Developed standard operating procedures for administrative employees.
  • Coached new hires on company processes while managing multiple roles, to help achieve maximum potential.
  • Compared vendor prices and negotiated for optimal savings.
  • Sourced vendors for special project needs and negotiated contracts.
  • Arranged weekly employee engagement events.
  • Formed and maintained beneficial working relationships with tradespeople and service providers.

Receptionist

Tweed / Canopy Growth Corporation
04.2016 - 09.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression, maintained welcoming atmosphere
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives, documented and communicated with all incoming/outgoing service people and delivery drivers.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Maintained coffee station and common-use areas.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Managed multiple tasks and met time-sensitive deadlines.

Financial Services Manager

A&B Ford Sales
11.2012 - 03.2016
  • Processed and reviewed financial and sales contracts with managers and customers.
  • Reviewed options with customers and and facilitated sales of vehicle protection and pre-paid service packages.
  • Processed transactions deposits, withdrawals and payments to loan accounts for customers.
  • Organized new accounts and updated existing ones with current personal and business information.
  • Built and maintained relationships within local community through attention to detail and exceptional customer service.

Server

Delta Hotel / Mex & Co / Stone Cellar / O'Reilly's
01.2008 - 11.2012
  • Committed to assistance and support of others while maintaining cheerful and helpful attitude.
  • Quickly build rapport with customers through effective and precise communication.
  • Cultivated warm relationships with other employees and regular customers.
  • Recognized for delivering quality service.
  • Analyzed problems and anticipated customers' needs.
  • Assisted customers with inquiries and provide all pertinent information.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options, considering any noted preferences.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies and refresh environs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Travel Counsellor

Corporation of the City of Guelph
01.2007 - 01.2008
  • High profile, administrative position
  • Economic & Tourism Development
  • Assisted customers with municipal inquiries and provided all pertinent information
  • Managed reception, website updates, telephone inquiries, filing, daily banking, mail receipt and distribution
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems
  • Researched, designed, and prepared for publication an informational tourist brochure in conjunction with the University of Guelph
  • Possess effective communications skills, and work well with others at all levels.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Research Assistant

Waterloo Directory of Periodicals
09.2005 - 12.2006
  • Conducted research for a Professor of English at the University of Waterloo and at Oxford University.
  • Conducted preliminary field investigations- collecting, summarizing, and recording large amounts of information into a database.
  • Directed research efforts to locate all related periodicals, summarizing and prioritizing the most relevant and interesting articles and publications for editor review.
  • Prepared and proofed encyclopedia-style write-ups, reviewing and paraphrasing complex information.

ESL Teacher

Joy English- Educational Center
11.2004 - 06.2005
  • Educated students in basics of English grammar and conversational speaking.
  • Increased ESL students' reading levels by integrating word games and altering lesson plans for students needing extra guidance.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Personalized instruction based on needs, interests and capabilities of individual students.
  • Facilitated class discussion to help students work through questions and expand understanding.

Education

Diploma - Paralegal Communications

Everest College West, Ottawa, ON
2011

Areas of study include: Client Advocacy, Practice Management, Ethics, Communication and Writing, The Canadian Legal System, Legal Research and Drafting, Administrative Law, The Rules of Civil Procedure, Alternative Dispute Resolution, Contract Law, Rules of Evidence.


Performed legal research using Lexis-Nexis, CanLii, and the Brian Dickson Law Library. Prepared pleadings, case briefs, addressed importance of settlement process and alternative dispute resolution, researched various court procedures, drafted court forms. High academic standing.

Coursework Toward BA - Sociology & Psychology

University of Waterloo, Waterloo, ON
2006

Completed three years coursework. Areas of study include: Psychology (including Death and Dying), Sociology, English, Political Science, The Canadian Legal System, Philosophy

Skills

  • "Go To" Person
  • Lifelong Learner
  • Everyday Business and Professional Etiquette
  • Emotional Intelligence
  • Rapport Building
  • Effective Communicator
  • Complaint/Enquiry Resolution
  • Adept Researcher
  • Sales Experience
  • People Person
  • Executive-Level Support

Certification

  • Licensed P1 Paralegal - Law Society of Ontario

Timeline

Executive Assistant & Support Lead - Canopy Growth Corporation
09.2021 - Current
Executive Assistant - Canopy Growth Corporation
01.2018 - 09.2021
Office Manager - Tweed / Canopy Growth Corporation
10.2016 - 01.2018
Receptionist - Tweed / Canopy Growth Corporation
04.2016 - 09.2016
Financial Services Manager - A&B Ford Sales
11.2012 - 03.2016
Server - Delta Hotel / Mex & Co / Stone Cellar / O'Reilly's
01.2008 - 11.2012
Travel Counsellor - Corporation of the City of Guelph
01.2007 - 01.2008
Research Assistant - Waterloo Directory of Periodicals
09.2005 - 12.2006
ESL Teacher - Joy English- Educational Center
11.2004 - 06.2005
Everest College West - Diploma, Paralegal Communications
University of Waterloo - Coursework Toward BA, Sociology & Psychology
  • Licensed P1 Paralegal - Law Society of Ontario
Dayna Clark