Dayna Santellan-Camargo
Watsonville
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.Offering strong communication and organizational skills, eager to learn and develop in any environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities.
Overview
2
2
years of professional experience
Work History
Cashier
The Home Depot
Watsonville, CA
01.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety and efficiency.
- Collaborated with team members to optimize workflow during peak hours, reducing wait times.
- Resolved customer complaints promptly, improving overall satisfaction and retention rates.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Watsonville High School
Watsonville, CASkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Problem-solving
- Complaint resolution
- Multitasking and organization
- Loyalty program promotion
- POS systems
- Refunds and exchanges
- Reliability and punctuality
- Fluent Spanish speaker, reader,and writer
- Fluent English speaker, reader, and writer
Timeline
Cashier
The Home Depot
01.2024 - Current
High School Diploma -
Watsonville High School