Dayna Guay
Welland,ON
Summary
Independent Travel Agent offering more than 13 years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.
Overview
14
14
years of professional experience
Work History
Travel Consultant
The Travel Agent Next Door
03.2024 - Current
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Built strong relationships with clients through exceptional communication and personalized service.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
Travel Consultant
CAA Niagara
03.2013 - 02.2024
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Built strong relationships with clients through exceptional communication and personalized service.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Drive-Thru Team Member
McDonald's
04.2012 - 11.2012
- Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
- Streamlined drive-thru operations by maintaining a clean and organized workspace.
- Increased order accuracy with careful attention to detail when handling customer requests.
- Collaborated with team members to ensure timely food preparation and delivery for drive-thru customers.
Seater, Greeter and Hostess
Walt Disney World Resort
07.2010 - 07.2011
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
No Degree - Travel Agency Operations
Humber College
Toronto, ONSkills
- Company guidelines and procedures
- Travel Arrangements
- Relationship Management
- Itineraries
- High volume environments
- Interpersonal communications
- Exceptional customer service
- Expert destination knowledge
- Travel industry expertise
Languages
English
Native or Bilingual
Timeline
Travel Consultant
The Travel Agent Next Door
03.2024 - Current
Travel Consultant
CAA Niagara
03.2013 - 02.2024
Drive-Thru Team Member
McDonald's
04.2012 - 11.2012
Seater, Greeter and Hostess
Walt Disney World Resort
07.2010 - 07.2011
No Degree - Travel Agency Operations
Humber College
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