Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daylene Arcand

Morinville,AB

Summary

Skilled in customer service and Microsoft Office Suite, adept at problem-solving and critical thinking. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Town Of Morinville
04.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Tracked customer service cases and updated service software with customer information.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Administrative Assistant III

Alberta Health Services
01.2018 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed filing system, entered data and completed other clerical tasks.

Medical Receptionist

Westgrove Medical Clinic
03.2016 - 01.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Education

Diploma - Licensed Practical Nurse

NorQuest College
Edmonton, AB
10.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Office Suite
  • Documentation
  • Administrative Support

Certification

  • BLS CPR Healthcare Provider, Heart & Stroke Foundation - August 2024
  • Standard First Aid, St. John's Ambulance - June 2025
  • Alberta Workers | Workplace Bullying, Harassment, and Violence Prevention, ARETE Training - June 2022

Timeline

Customer Service Representative

Town Of Morinville
04.2019 - Current

Administrative Assistant III

Alberta Health Services
01.2018 - Current

Medical Receptionist

Westgrove Medical Clinic
03.2016 - 01.2018

Diploma - Licensed Practical Nurse

NorQuest College

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Daylene Arcand