Dayle Phaneuf
Summary
I am a detail- orientated, enthusiastic and reliable professional that takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I am able to maintain focus and a positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Houston Pizza
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Associate/Shift Leader
Mastermind Toys
10.2019 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
Camp Counselor
Camp Monahan
07.2018 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Evaluated campers' progress and provided feedback to parents.
Education
Certificate - Primary Care Paramedic
Saskatchewan Polytechnic
Regina, SK03.2025
High School Diploma -
Dr. Martin LeBoldus High School
Regina, SK06.2021
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Attention to Detail
- Foreign Language Proficiency
- Team Player and Leader
- Cool Under Pressure
- Transactions and Cash Handling
- Adaptable and Flexible to Demanding Environments
Languages
French
Native or Bilingual
Certification
- Serve It Right Saskatchewan
- Transfer Lift Repositioning (TLR)
- BLS Provider
- First-Aid/CPR
Timeline
Server/Bartender
Houston Pizza
09.2021 - Current
Sales Associate/Shift Leader
Mastermind Toys
10.2019 - 12.2021
Camp Counselor
Camp Monahan
07.2018 - 08.2021
Certificate - Primary Care Paramedic
Saskatchewan Polytechnic
High School Diploma -
Dr. Martin LeBoldus High School