Dayle Heffernan
Torbay
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
The Jackman Eye Institute
St. John's, NL
10.2022 - 02.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Read, reviewed and responded to emails, phone calls, voicemails and faxes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared client charts and filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Registered patients and completed associated paperwork for accurate records.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Administrative Assistant
K-W Glass Systems
Waterloo, ON
11.2015 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Initial point-of-contact for residential and commercial requests for the design and supply of custom-made mirror and glass orders; in person, by phone and email
- Provide exceptional customer support, gather design specifications, connect clients with technical support staff and process new orders
- Oversee and maintain customer relations with new and existing clients to meet and exceed expectations, respond to customer concerns and direct inquiries to relevant staff members
- Prepare and track customer invoices
Support Representative
Liberty Staffing Inc
Waterloo, ON
01.2014 - 11.2015
- Administer tests and ensure registration protocols are followed
- Manage assignment employees files to ensure compliance with Ministry of Labour requirements
- High volume alpha and numeric data entry -
- Sort and distribute cheques
- Create applicant files and maintain employee files using HRIS
Education
Office Administration
Conestoga College
Skills
- Positive attitude, approachable and friendly with clients
- Strong attention to detail and strong organizational skills
- Excellent communication skills in working with patients and meeting their needs and demands
- Strong organizational skills
Timeline
Medical Office Assistant
The Jackman Eye Institute
10.2022 - 02.2025
Administrative Assistant
K-W Glass Systems
11.2015 - 07.2022
Support Representative
Liberty Staffing Inc
01.2014 - 11.2015
Office Administration
Conestoga College