Dayla Quinones
Duarte
Overview
9
9
years of professional experience
Work History
Executive Assistant
Center for EFT Studies
07.2024 - Current
- Operational Management & Coordination: Managed all aspects of administrative operations, including scheduling, communications, and organizing daily tasks for senior leadership. Coordinated projects, tracked deadlines, and ensured a seamless workflow across all departments to maintain efficiency.
- Problem-Solving & Process Improvement: Proactively identified and addressed operational challenges, streamlining internal processes and adapting strategies to ensure deadlines were consistently met. Applied critical thinking to provide practical solutions under tight timelines.
- Project Tracking & Reporting: Diligently tracked progress on multiple projects, preparing detailed reports and keeping stakeholders updated on key developments. Utilized organizational tools to create transparent timelines.
New Business Specialist
The Pacific Bridge Companies
Monrovia
11.2021 - 10.2024
- Administrative Support to Leadership: Managed appointments, partner/client meetings, event planning, research, and data visualization to support the President and Founder in efficient decision-making.
- Client Relationship Management: Developed and maintained strong domestic and international partnerships, resulting in new business opportunities.
- Employee Onboarding & Training: Onboarded and trained 10+ employees, ensuring smooth transitions and operational efficiency.
- Training & Process Development: Created training materials, process flow charts, and Standard Operating Procedures to enhance operations and client satisfaction.
- Case Management: Managed client cases from consultation to placement, handling underwriting, application prep, paramedical exams, and negotiations to secure best outcomes. Served as the primary liaison between insurance carriers, clients, and internal teams.
Director’s Assistant
S.C.A.N. Harbor Charter School
New York
09.2016 - 06.2021
- Calendar & Event Management: Managed calendars, meetings, and events for leadership, facilitating last-minute schedule changes and coordinating with 40+ staff members to ensure smooth operations.
- Client Record Management: Organized and maintained a database of 1,600+ client records, responding to document requests efficiently while adhering to privacy and confidentiality policies.
- Financial Reporting: Researched and summarized financial data for expense reports and cost estimates, providing visual formats to aid leadership decision-making and support funding applications.
- Program Improvement & Performance Reviews: Tracked employee progress, conducted performance reviews, and resolved internal and external complaints to improve program outcomes.
- Payroll & Timesheet Management: Created timesheets, calculated employee hours, and audited payroll reports to ensure accurate billing.
Academic Interventionist
Practice Makes Perfect
New York
10.2018 - 06.2019
- Team Leadership: Led and delegated tasks to 4+ employees based on organizational priorities and individual strengths, ensuring efficient workflow.
- Financial & Performance Monitoring: Monitored project finances, performance, and program growth, delivering weekly/monthly reports to track success.
- Process Automation: Used Microsoft Power Automate to increase productivity by streamlining workflows across multiple applications.
- Student Success: Collaborated with interventionists to deliver a 19-session program, achieving a 97% success rate for 59 at-risk students meeting state promotion criteria.
- Workshops & Data-Driven Decisions: Facilitated blended-learning workshops, sharing statistics and resources to empower client organizations, board members, and community partners to make informed, data-driven decisions.
Office Supervisor
S.C.A.N. JHS 22
New York
02.2018 - 03.2019
- Client Liaison: Served as the primary point of contact for a 2,000-person database, addressing needs via phone, email, and in-person, identifying win-win solutions in a high-volume environment.
- Contract & Correspondence Management: Prepared contracts and business correspondence to support the successful execution of daily operations.
- Data Organization & Reporting: Managed and organized spreadsheets for student data, process updates, financial records, budgets, and expenditures; provided bi-weekly detailed reports to ensure program funding compliance.
- Meeting Documentation: Recorded meeting notes and stored them in an organized system for easy reference by leadership.
Education
BA - Psychology & Sociology
City College of New York
New York, NY06.2017
Skills
- Process improvement
- Microsoft Office proficiency
- Organizational skills
- Database management
- Data analysis and research
- Financial record keeping
- Compliance and confidentiality
- Attention to detail
- Communication skills
- Problem solving
- Leadership abilities
- Client relationship management
Timeline
Executive Assistant
Center for EFT Studies
07.2024 - Current
New Business Specialist
The Pacific Bridge Companies
11.2021 - 10.2024
Academic Interventionist
Practice Makes Perfect
10.2018 - 06.2019
Office Supervisor
S.C.A.N. JHS 22
02.2018 - 03.2019
Director’s Assistant
S.C.A.N. Harbor Charter School
09.2016 - 06.2021
BA - Psychology & Sociology
City College of New York
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