Dayangjee Sherpa
Etobicoke,Canada
Summary
Friendly server with around 5 years experience. Hard working individual with a friendly personality, and providing excellent hospitality to guests to ensure that the customer expectations are met.
Overview
7
7
years of professional experience
1
1
Certification
Work History
M-Club Lounge Attendant
Toronto Airport Marriot Hotel
11.2023 - Current
- Enhanced guest experiences by providing personalized service and attending to specific needs.
- Completed daily side work and shift opening and closing duties.
Service Associate- Food Runner Part-Time
Shangrila Hotel Toronto
04.2023 - Current
- Serving customer's food and performing opening/closing duties
- Proper coordination with the kitchen department and server.
Server
Nirvana Agro Venture and Recreation House
01.2021 - 11.2022
- Ensuring customer's satisfaction and expectations are met
- Greeting guests and serving their orders
- Accepting payments and collecting feedbacks for improvement
F&B Service Intern
Centara Grand and Bangkok Convention Center at Centralworld
03.2018 - 03.2019
- Answering room service telephone calls
- Taking orders and delivering the food to the guest room
- Presenting bill to guests and obtain payment
- Providing excellent customer service and upselling when appropriate.
Education
Post Graduate in Hospitality and Tourism Operation Management -
Fanshawe College
08.2024
Higher Diploma in Hotel and Restaurant Management -
Global Academy of Tourism And Hospitality Education
11.2020
Skills
- Customer service
- Punctuality
- Teamwork
- Leadership
- POS knowledge
- Communication
- Ability to work under pressure
- Friendliness
Certification
- One Day Fire Training Workshop, 02/2017
- Brilliant Barista Certificate, 02/2017, 03/2017
- Smart Serve Certificate, 03/2023
- AODA Certificate, 03/2023
Languages
Nepali
English
Hobbies and Interests
- Travelling
- Meeting new people
- Movies
Timeline
M-Club Lounge Attendant
Toronto Airport Marriot Hotel
11.2023 - Current
Service Associate- Food Runner Part-Time
Shangrila Hotel Toronto
04.2023 - Current
Server
Nirvana Agro Venture and Recreation House
01.2021 - 11.2022
F&B Service Intern
Centara Grand and Bangkok Convention Center at Centralworld
03.2018 - 03.2019
Post Graduate in Hospitality and Tourism Operation Management -
Fanshawe College
Higher Diploma in Hotel and Restaurant Management -
Global Academy of Tourism And Hospitality Education
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