Dayan Deshai Henda Thanthri
Brampton,Ontario
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Mail Carrier-Part Time
Canada Post
12.2022 - Current
- Sorted mail to be delivered according to route and customer address.
- Provided friendly customer service at all times while delivering mail.
- Conducted regular check-ins with supervisors throughout the day.
- Collected signatures from recipients of registered mail items.
- Maintained records of all deliveries made during the day.
- Informed customers of package arrival or delays when necessary.
- Responded to customer inquiries regarding postal services and products.
- Reported any damaged or missing mail items to supervisor immediately.
In Charge of Plant Receiving
Gerrty currugated paper product
NORTH YOURK
04.2019 - 12.2022
- Tracked and recorded sent and received work invoices.
- Filled out labels, held tags and packaged equipment as necessary.
- Contacted suppliers and vendors to resolve product, order and shipping discrepancies.
- Trained new hires on warehouse policies and procedures.
- Completed receiving documents for incoming shipments.
- Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
- Worked with carrier representatives to handle shipping and delivery needs.
- Coordinated resolutions to independently handle damages, shortages and nonconformance.
- Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
Front Office Associate Trainee
Hilton Nicosia
Nicosia, Cyprus
04.2008 - 12.2008
- Greeted guests upon arrival and managed check-in and check-out procedures.
- Assisted with room reservations, guest inquiries and requests.
- Processed payments for services rendered to customers.
- Maintained accurate records of customer accounts and transactions.
- Provided helpful information to guests regarding local attractions, restaurants.
- Handled complaints from customers in an efficient and timely manner.
- Answered incoming calls in a professional manner and directed them accordingly.
- Conducted regular inspections of the lobby area to ensure safety regulations were met.
- Managed special requests from VIP guests or corporate clients.
- Coordinated with housekeeping staff to ensure rooms were properly cleaned prior to guest check-in.
- Ensured all company policies and procedures were followed by front desk staff members.
- Assisted other departments when necessary.
Housekeeping Room Attendant Trainee
Hiliton Nicosia
Nicosia,Cyprus, Cyprus
04.2007 - 12.2007
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Provided guests with information on hotel services and room features.
- Followed safety procedures when using chemical cleaners and power equipment.
- Inspected all assigned rooms upon completion of cleaning duties.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Organized storage areas for efficient access to materials and supplies.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Collaborated with senior employees and managers to fill in wherever needed.
Education
Bachelor of Arts - Hotel Administration
Casa College
Nicosia,Cyprus07.2011
Some College (No Degree) - Social Services
Trios College Brampton
Skills
- Customer service
- Time Management
- Listening Skills
- Check-in management
- Guest Relations
- Room assignments
- Report Generation
- Transportation information
- Information Protection
- Guest Services
- Microsoft Office
- Geographical knowledge
Languages
French
Elementary
English
Full Professional
Timeline
Mail Carrier-Part Time
Canada Post
12.2022 - Current
In Charge of Plant Receiving
Gerrty currugated paper product
04.2019 - 12.2022
Front Office Associate Trainee
Hilton Nicosia
04.2008 - 12.2008
Housekeeping Room Attendant Trainee
Hiliton Nicosia
04.2007 - 12.2007
Bachelor of Arts - Hotel Administration
Casa College
Some College (No Degree) - Social Services
Trios College Brampton
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