Dayanara Uriostegui
Fontana
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Barista
Sweet boba co
Glendora
02.2024 - 07.2025
- Prepared and served a variety of high-quality beverages to customers.
- Maintained cleanliness and organization of the café environment.
- Engaged with customers to provide excellent service and product recommendations.
- Operated espresso machines and brewing equipment efficiently.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Assisted in training new baristas on beverage preparation techniques.
- Monitored inventory levels and restocked supplies as needed.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
Team Member
Chic-Fil-A
Encino
10.2023 - 10.2024
- Assisted team members with food preparation and assembly tasks.
- Provided exceptional customer service in fast-paced dining environment.
- Operated point-of-sale system for order processing and cash handling.
- Collaborated with team to ensure efficient service during peak hours.
- Supported inventory management by restocking supplies as needed.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Looked for ways to go above and beyond job requirements.
Education
Taft High School
Tarzana, CASkills
Customer Service Skills
- Clear verbal communication
- Active listening
- Friendliness and approachability
- Handling complaints professionally
- Building rapport with customers
- Cash handling and POS systems
- Basic math and accuracy
- Inventory management
- Stocking and merchandising
- Loss prevention awareness
- Collaboration with coworkers
- Reliability and punctuality
- Ability to follow procedures
- Taking initiative
- Product knowledge
- Upselling and cross-selling
- Persuasion and negotiation
- Understanding customer needs
- Closing sales
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Barista
Sweet boba co
02.2024 - 07.2025
Team Member
Chic-Fil-A
10.2023 - 10.2024
Taft High School