Dayana Zamora
Victorville
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven ability to enhance guest experiences through effective upselling and team collaboration. Experienced in cash handling and maintaining operational efficiency, consistently achieving high standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
Utah
07.2024 - 10.2025
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area in compliance with health regulations.
- Managed cash transactions accurately, ensuring balanced registers at end of shifts.
- Enhanced guest experiences by recommending menu items and upselling specials effectively.
Sever
Olive Garden
07.2024 - 10.2025
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with team to ensure timely food and beverage delivery.
- Assisted in menu presentation and explained daily specials to guests.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions accurately, ensuring secure payment processing.
- Adapted quickly to changing customer needs and high-volume periods.
Stocker
Amazon
Fontana, CA
07.2022 - 10.2024
- Organized and stocked products to optimize shelf space and accessibility.
- Assisted in inventory management by accurately tracking stock levels and identifying discrepancies.
- Collaborated with team members to maintain cleanliness and safety standards within the warehouse.
- Executed daily replenishment tasks to ensure timely availability of merchandise for customers.
Accountant
Victor Valley Community College
Victorville, CA
01.2023 - 01.2024
- Managed financial transactions and maintained accurate records in compliance with college policies.
- Assisted in budget preparation and monitoring to ensure adherence to financial guidelines.
- Reconciled accounts and resolved discrepancies to uphold financial integrity.
- Streamlined reporting processes, enhancing efficiency of monthly financial statements.
Manager
Victorville Homeless Shelter
08.2021 - 12.2022
- Developed and implemented programs to enhance shelter services and client support.
- Coordinated staff training sessions to improve service delivery and operational efficiency.
- Managed daily operations, ensuring compliance with shelter policies and regulations.
- Analyzed client needs and feedback to refine program offerings and resource allocation.
- Led crisis intervention initiatives, providing immediate support to individuals in distress.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Hesperia High School
Hesperia, CABusiness Administration
Victor Valley College
Victorville, CA03.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Safe food handling
- Team collaboration
Timeline
Server
Texas Roadhouse
07.2024 - 10.2025
Sever
Olive Garden
07.2024 - 10.2025
Accountant
Victor Valley Community College
01.2023 - 01.2024
Stocker
Amazon
07.2022 - 10.2024
Manager
Victorville Homeless Shelter
08.2021 - 12.2022
High School Diploma -
Hesperia High School
Business Administration
Victor Valley College