Dayana Sunny
Customer Experience
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Experience Sales Associate
Walmart
Courtenay, BC
01.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Utilized customer feedback to improve services and apply best practices.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Associate – Finance and Accounts.
EXL Service
Cochin, Kerala
03.2017 - 08.2021
- Job role was to interact with US clients through emails and calls on need basis in order to
resolve and clarify process related queries and concerns.
❖ Monitoring and managing workflow.
❖ Analyzing quality on daily basis and meeting predefined service level agreements.
❖ Consistently maintains good productivity with accuracy as per client requirement.
Education
GLOBAL BUSINESS MANAGEMENT -
North Island College
Courtenay, BC 01.2022 - Current
BSC MATHEMATICS
ST THOMAS COLLEGE
THRISSUR 01.2011 - 07.2014
Skills
Stock management
Timeline
Customer Experience Sales Associate
Walmart
01.2022 - Current
GLOBAL BUSINESS MANAGEMENT -
North Island College
01.2022 - Current
Associate – Finance and Accounts.
EXL Service
03.2017 - 08.2021
BSC MATHEMATICS
ST THOMAS COLLEGE
01.2011 - 07.2014
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