Dayana Sunny
Customer Experience
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Experience Sales Associate
Walmart
Courtenay, BC
01.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Utilized customer feedback to improve services and apply best practices.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Associate – Finance and Accounts.
EXL Service
Cochin, Kerala
03.2017 - 08.2021
- Job role was to interact with US clients through emails and calls on need basis in order to
resolve and clarify process related queries and concerns.
❖ Monitoring and managing workflow.
❖ Analyzing quality on daily basis and meeting predefined service level agreements.
❖ Consistently maintains good productivity with accuracy as per client requirement.
Education
GLOBAL BUSINESS MANAGEMENT -
North Island College
Courtenay, BC 01.2022 - Current
BSC MATHEMATICS
ST THOMAS COLLEGE
THRISSUR 01.2011 - 07.2014
Skills
Stock management
Creative problem solving
Receiving support
Strategic sales knowledge
Technical Support
Administrative support
Order fulfillment
Retail store support
Client renewals and prospecting
Timeline
Customer Experience Sales Associate
Walmart
01.2022 - Current
GLOBAL BUSINESS MANAGEMENT -
North Island College
01.2022 - Current
Associate – Finance and Accounts.
EXL Service
03.2017 - 08.2021
BSC MATHEMATICS
ST THOMAS COLLEGE
01.2011 - 07.2014