Dayana Hidalgo

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Responded to customer calls and emails to answer questions about products and services.
• Collaborated with other departments to guarantee customer satisfaction.
• Met customer call guidelines for service levels, handle time and productivity.

• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Supported management by processing invoices and documents with consistent on-time delivery.

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• Trained and assisted new kitchen staff members.
• Controlled food cost and waste by selecting and using correct ingredients and amounts.
• Maintained food safety and sanitation standards.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Coordinated checklists to keep kitchen clean, stocked and sanitary.