Dayana Hernandez

• Place replacement orders for customers when applicable

• Issue store credits and refunds

• Investigate lost parcel with our various carrier and follow-up to ensure customer satisfaction

• Commit to achieving productivity and quality targets

• Report any trending or escalated issue to management

• Respond to customer enquiries

• Selected items efficiently to meet daily quotas.
• Organized stock to improve inventory accuracy.
• Met pick rate targets by maintaining a steady workflow.
• Picked various products, ensuring accuracy in item selection.

• QC garments, checking the quality, to process for packing and delivery
• Reviewed PO’s to determine quantities, colors, style or special printing instructions
• Printed out labels by using excel and barcode producer

• Controlled the execution of outbound shipments of finished goods and processed inbound returns
• Collaborated with internal departments to ease the flow of orders from preparation to shipment
• Assisted with the production of in house applied treatments for DTC and B2B garments and accessories
• Used Shopify and ShipStation to track, check, prioritize and route orders
• Managed all important documents such as internal and external workorders, pick and packing slips
• Answered phone calls and responded to customers emails for questions, returns, or custom orders
• Picked and packed orders for both retail stores as well as direct to consumer
• Reported any discrepancies and inspect products for defects and damages

• Invoiced customer orders using companies invoicing system
• Used Outlook to communicate with customers about their orders and providing tracking numbers
• Answered phone calls professionally and responded to customers complaints and inquiries
• Handled international/domestic orders and calculating shipping charges using Excel
• Using MVE forever 21 site for customer PO’s, order forms, and data

• Collaborated with team members to assist returns quickly and provide outstanding customer service by answering customers questions and concerns by email
• Documented returned product details in a Software inventory tracking system
• Unpacking and conducting QC on returned merchandise for possible repairs/wash/damage
• Process returned orders in a timely matter as well as refunding correct Store credits/ CC Refunds

• Selected items efficiently to meet daily quotas.
• Organized stock to improve inventory accuracy.
• Met pick rate targets by maintaining a steady workflow.
• Picked various products, ensuring accuracy in item selection.