Dayana Cruz
Bishop
Summary
I specialize in energy assistance case management. With LIHEAP we help provide relief to our clients struggling with their energy bills. This role has helped me become more involved in our community, from doing outreach to food distributions. As I deepen my involvement in the community, the more I recognize my passion for helping others. While my work in energy assistance has strengthened my empathy and client service skills, it has also shown me that my ability to help is limited within this specific program. I am motivated to expand my impact and pursue opportunities that allow me to support individuals and families more holistically.
Overview
8
8
years of professional experience
Work History
Energy and Client Services Specialist
Inyo Mono Advocates for Community Action, Inc. (IMACA)
Bishop
09.2019 - Current
- Accurately determine the eligibility of LIHEAP applications
- Review and monitor applications, plans, and performance reports to ensure alignment with LIHEAP statutory and regulatory requirements
- Advocate for program and client needs
- Ensure the program is meeting benchmarks and expenditure timelines as the program contract requires
- Communicate with utility service providers and vendors
- On-going monitoring of various program income and expenses
- Community outreach for LIHEAP and Client Education programs
- Ensure that applicants comply with statutory, regulatory, and policy requirements, and that federal funds are used effectively to achieve program goals
- Providing support and assistance to those in need in our community
- Follow California Department of Community Services and Development’s (CSD) protocols, rules, and regulations
- Collaborate with other agencies to help those in need
Thrift Store
Inyo Mono Association For The Handicapped (IMAH)
Bishop
02.2018 - 09.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Teacher’s Assistant
Inyo Mono Advocates for Community Action, Inc. (IMACA); Little Promises Preschool
Bishop
10.2018 - 06.2019
- Assisted lead teacher in implementing lesson plans and classroom activities.
- Supported children's learning through one-on-one and group interactions.
- Maintained a clean and organized classroom environment for optimal learning.
- Collaborated with parents to discuss children's progress and needs.
- Observed and documented student behavior to inform teaching strategies.
- Facilitated activities that promoted social skills and emotional development.
- Helped manage classroom supplies and materials for daily use.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Education
Associate in Science - Human Services
Cerro Coso Community College
Bishop, CA08.2022
Certificate of Achievement - Human Services Worker
Cerro Coso Community College
Bishop, CA12.2021
General Ed High School Diploma -
Bishop Union High School
Bishop, CA06.2016
Skills
- Active listening
- Advanced communication
- Microsoft Word, Excel, Publisher
- Bilingual – Spanish and English
- Cultural competence
- Organizational skills
- Critical thinking
- Complex problem solving
- Analytical and creative thinking
- Customer service techniques
- Mathematical proficiency
- Filing expertise
- HIPAA compliance knowledge
- Client management
- Community engagement
Timeline
Energy and Client Services Specialist
Inyo Mono Advocates for Community Action, Inc. (IMACA)
09.2019 - Current
Teacher’s Assistant
Inyo Mono Advocates for Community Action, Inc. (IMACA); Little Promises Preschool
10.2018 - 06.2019
Thrift Store
Inyo Mono Association For The Handicapped (IMAH)
02.2018 - 09.2019
Associate in Science - Human Services
Cerro Coso Community College
Certificate of Achievement - Human Services Worker
Cerro Coso Community College
General Ed High School Diploma -
Bishop Union High School