Dayana Camacho
Richmond
Summary
Motivated Medical Assistant student with a strong background in customer service, patient communication , and administrative support. Skilled in fast- paced environments with experience in handling sensitive information.
Seeking an entry level medial Assistant position to apply clinical training as well as provide patient care
Overview
11
11
years of professional experience
4042
4042
years of post-secondary education
Work History
Administrative Assistant/Counselor
Mission Council On Substance Abuse
09.2015 - Current
- Managed client communication and scheduling.
- Maintained records and processed payments.
- Provided front desk and administrative support
- In 2023 i was promoted to Counselor, this is my current position at mission council
- As a counselor my roles consists of
- Facilitating weekly/group meetings.
- Monitor client progress.
- Maintained accurate and confidential client records in compliance with regulations.
- Educate clients on addiction
Field Service Agent
DHL Express
08.2020 - 05.2025
- Responded to customer inquiries regarding shipments in person and via phone/online.
- Resolved delivery issues, delays and service concerns.
- Provided real time updates on shipments.
- Handled route changes due to weather, traffic, emergency, and operation issues.
- Processed shipments/ maintained accurate tracking and documentation.
- Handled sensitive, high value packages with strict compliance standards.
- Maintained organization and efficiency in a fast paced environment.
- Worked effectively in team oriented environments.
- Supported co workers as well as assisted to ensure we got all the wok done on time.
- Demonstrated strong time management skills
- Managed multiple tasks efficiently.
Dispatcher
Accelore Solutions (service provider of DHL Express)
06.2019 - 07.2020
- Coordinated daily pickup and delivery routes.
- Monitored delivery progress and resolved delay in real life time.
- Communicated with drivers and internal team to ensure smooth operation.
- Managed high volume shipment flow in a fast paced environment.
- Prioritized time- sensitive and express deliveries
Education
High School -
Youth chance high school
San Francisco, CaliforniaMedical Assistant -
Cal Regional
Richmond, CaliforniaSkills
- Communication
- Appointment scheduling
- HIPAA & Confidentiality awareness
- Data entry & documentation
- Multitasking
- Clinical operations such as vital signs, injections In training
Awards
Employee of the quarter (DHL Express) April 2021, Employee of the quarter (DHL Express) April 2025
Languages
- Spanish
- English
Timeline
Field Service Agent
DHL Express
08.2020 - 05.2025
Dispatcher
Accelore Solutions (service provider of DHL Express)
06.2019 - 07.2020
Administrative Assistant/Counselor
Mission Council On Substance Abuse
09.2015 - Current
High School -
Youth chance high school
Medical Assistant -
Cal Regional