Yapa Gamlathge Somarathna
Halifax,NS
Summary
Dynamic and detail-oriented professional with a proven track record at Tim Hortons, excelling in customer interaction and order taking. Recognized for enhancing guest experiences through exceptional service and strong teamwork. Adept in cleaning techniques, ensuring high standards of cleanliness while fostering positive client relationships. Committed to delivering quality results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Tim Hortons
01.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Greeted guests pleasantly and answered menu questions.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Cleaning Supervisor
Clean 4you
09.2021 - 11.2022
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
- Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Education
Bachelor of Science - Chemistry
University of Peradeniya
Kandy, Sri Lanka12-2014
Skills
- Order taking
- Cleaning techniques
- Strong teamwork
- Verbal and written communication
- Customer interaction
- Guest experiences
Languages
English
Full Professional
Timeline
Restaurant Team Member
Tim Hortons
01.2023 - Current
Cleaning Supervisor
Clean 4you
09.2021 - 11.2022
Bachelor of Science - Chemistry
University of Peradeniya
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