DAYAMIS FERRAS RICARDO
Toronto,Canada
Summary
Dynamic Customer Service Representative with a proven track record at D'Armand Fine Jewellery, excelling in relationship management and bilingual communication. Recognized for enhancing customer satisfaction through tailored product knowledge and effective problem-solving. Committed to delivering exceptional service and fostering loyalty, while consistently achieving sales goals and maintaining organized displays.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
D'Armand Fine Jewellery
Whitby
02.2021 - 10.2024
- Assisted customers by providing tailored product knowledge and recommendations.
- Processed sales transactions, exchanges, and returns accurately and efficiently.
- Maintained organized and attractive store displays to align with brand standards.
- Resolved customer concerns promptly to uphold satisfaction and loyalty.
- Monitored stock levels to support inventory management and facilitated restocking efforts.
- Promoted warranties and special promotions to enhance customer value and increase sales.
- Built rapport with diverse clientele, ensuring a welcoming and personalized shopping experience.
Online Sales Manager
Ebay/Vintage Home Audio
North York
01.2017 - 10.2024
- Optimized product listings with detailed descriptions, pricing, and high-quality images.
- Responded promptly to customer inquiries, ensuring accurate information and strong relationships.
- Processed sales transactions, managed returns, and resolved disputes to enhance satisfaction.
- Coordinated packaging and shipping to ensure safe and timely delivery of items.
- Monitored sales performance, adjusted pricing strategies, and identified opportunities for increased visibility.
- Maintained inventory records and updated stock availability on the platform regularly.
- Delivered personalized service emphasizing product authenticity and value to encourage repeat purchases.
CUSTOMER SERVICE REPRESENTATIVE
CIBC Bank
Toronto, Canada
02.2007 - 10.2009
- Executed teller transactions for checking, savings, deposits, and withdrawals.
- Maintained proper cash limits while processing checks, cashier’s checks, and money orders.
- Identified opportunities for cross-selling value-added bank products and services.
- Resolved high-profile customer complaints with effective solutions.
- Trained new tellers on banking systems and procedures.
- Achieved sales goals by promoting products and services effectively.
- Transferred calls to sales team from interested potential customers.
- Balanced cash drawers within thirty minutes post-customer transactions, averaging 120 daily transactions.
CUSTOMER SERVICE REPRESENTATIVE
Popular Bank of Cuba
Las Tunas, Cuba
09.1994 - 05.2002
- Achieved recognition for exceptional speed and accuracy in processing various banking transactions.
- Executed teller transactions, including deposits, withdrawals, bill payments, and loan payments.
- Handled cash with precision, ensuring accurate register balances at all times.
- Quickly mastered tasks typically assigned to senior staff members.
- Interacted with customers in a respectful and friendly manner.
- Displayed patience and care in diverse situations, maintaining a sense of humor.
- Supported training initiatives for new employees, enhancing team efficiency.
Education
COMPUTER SKILLS COURSE -
Centennial College
Toronto, Ontario09.2025
ONTARIO HIGH SCHOOL EQUIVALENCY -
World Education Service
Toronto, Ontario05.2005
CUSTOMER SERVICE CERTIFICATE -
Banco de Credito y Comercio
Las Tunas, Cuba09.1994
Some College (No Degree) - Social Service Worker
Centennial College
ScarboroughSome College (No Degree) - Esthetics
Marca Collage of Hair And Esthetics
Skills
- Bilingual communication
- Customer service excellence
- Relationship management
- Multi-tasking and organization
- Team collaboration
- Motivation and reliability
- Cultural sensitivity
- Empathy and problem-solving
- Visitor support
- Professional inquiry handling
- Client guidance
- Time management
Active listening and conflict resolution
Personal Information
Total Experience: 10 years of experience in Customer Service in the Financial Industry.
Languages
English
Professional
Spanish
Native/ Bilingual
Volunteer
- Patient Care Support
Lakeridge Health Hospital // Oshawa, ON
Assited dirung the Presurgical Screening by Ensuring to replace paper covers on strechers after each oatient, replace blood test vials in back of clinic and more.
Provide Assitence to knee or hip replacement patients as they must fill out questuinaries and receive information book.
Ensure patientes and visitirs are aware of the Alcohol Hand Wash stations, and ecourage use for those coming and leaving the area
Student Placement
Student Esthetician – Toronto Cosmetic Clinic
- Assisted licensed estheticians with client consultations and skin treatments under supervision.
- Maintained a clean and welcoming environment for clients.
- Gained hands-on experience with facial treatments, skincare procedures, and client care.
Timeline
Customer Service Representative
D'Armand Fine Jewellery
02.2021 - 10.2024
Online Sales Manager
Ebay/Vintage Home Audio
01.2017 - 10.2024
CUSTOMER SERVICE REPRESENTATIVE
CIBC Bank
02.2007 - 10.2009
CUSTOMER SERVICE REPRESENTATIVE
Popular Bank of Cuba
09.1994 - 05.2002
COMPUTER SKILLS COURSE -
Centennial College
ONTARIO HIGH SCHOOL EQUIVALENCY -
World Education Service
CUSTOMER SERVICE CERTIFICATE -
Banco de Credito y Comercio
Some College (No Degree) - Social Service Worker
Centennial College
Some College (No Degree) - Esthetics
Marca Collage of Hair And Esthetics