Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Volunteer
Student Placement
Timeline
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DAYAMIS FERRAS RICARDO

Toronto,Canada

Summary

Dynamic Customer Service Representative with a proven track record at D'Armand Fine Jewellery, excelling in relationship management and bilingual communication. Recognized for enhancing customer satisfaction through tailored product knowledge and effective problem-solving. Committed to delivering exceptional service and fostering loyalty, while consistently achieving sales goals and maintaining organized displays.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

D'Armand Fine Jewellery
Whitby
02.2021 - 10.2024
  • Assisted customers by providing tailored product knowledge and recommendations.
  • Processed sales transactions, exchanges, and returns accurately and efficiently.
  • Maintained organized and attractive store displays to align with brand standards.
  • Resolved customer concerns promptly to uphold satisfaction and loyalty.
  • Monitored stock levels to support inventory management and facilitated restocking efforts.
  • Promoted warranties and special promotions to enhance customer value and increase sales.
  • Built rapport with diverse clientele, ensuring a welcoming and personalized shopping experience.

Online Sales Manager

Ebay/Vintage Home Audio
North York
01.2017 - 10.2024
  • Optimized product listings with detailed descriptions, pricing, and high-quality images.
  • Responded promptly to customer inquiries, ensuring accurate information and strong relationships.
  • Processed sales transactions, managed returns, and resolved disputes to enhance satisfaction.
  • Coordinated packaging and shipping to ensure safe and timely delivery of items.
  • Monitored sales performance, adjusted pricing strategies, and identified opportunities for increased visibility.
  • Maintained inventory records and updated stock availability on the platform regularly.
  • Delivered personalized service emphasizing product authenticity and value to encourage repeat purchases.

CUSTOMER SERVICE REPRESENTATIVE

CIBC Bank
Toronto, Canada
02.2007 - 10.2009
  • Executed teller transactions for checking, savings, deposits, and withdrawals.
  • Maintained proper cash limits while processing checks, cashier’s checks, and money orders.
  • Identified opportunities for cross-selling value-added bank products and services.
  • Resolved high-profile customer complaints with effective solutions.
  • Trained new tellers on banking systems and procedures.
  • Achieved sales goals by promoting products and services effectively.
  • Transferred calls to sales team from interested potential customers.
  • Balanced cash drawers within thirty minutes post-customer transactions, averaging 120 daily transactions.

CUSTOMER SERVICE REPRESENTATIVE

Popular Bank of Cuba
Las Tunas, Cuba
09.1994 - 05.2002
  • Achieved recognition for exceptional speed and accuracy in processing various banking transactions.
  • Executed teller transactions, including deposits, withdrawals, bill payments, and loan payments.
  • Handled cash with precision, ensuring accurate register balances at all times.
  • Quickly mastered tasks typically assigned to senior staff members.
  • Interacted with customers in a respectful and friendly manner.
  • Displayed patience and care in diverse situations, maintaining a sense of humor.
  • Supported training initiatives for new employees, enhancing team efficiency.

Education

COMPUTER SKILLS COURSE -

Centennial College
Toronto, Ontario
09.2025

ONTARIO HIGH SCHOOL EQUIVALENCY -

World Education Service
Toronto, Ontario
05.2005

CUSTOMER SERVICE CERTIFICATE -

Banco de Credito y Comercio
Las Tunas, Cuba
09.1994

Some College (No Degree) - Social Service Worker

Centennial College
Scarborough

Some College (No Degree) - Esthetics

Marca Collage of Hair And Esthetics

Skills

  • Bilingual communication
  • Customer service excellence
  • Relationship management
  • Multi-tasking and organization
  • Team collaboration
  • Motivation and reliability
  • Cultural sensitivity
  • Empathy and problem-solving
  • Visitor support
  • Professional inquiry handling
  • Client guidance
  • Time management

Active listening and conflict resolution

Personal Information

Total Experience: 10 years of experience in Customer Service in the Financial Industry.

Languages

English
Professional
Spanish
Native/ Bilingual

Volunteer

  • Patient Care Support

Lakeridge Health Hospital // Oshawa, ON

Assited dirung the Presurgical Screening by Ensuring to replace paper covers on strechers after each oatient, replace blood test vials in back of clinic and more. 

Provide Assitence to knee or hip replacement patients as they must fill out questuinaries and receive information book. 

Ensure patientes and visitirs are aware of the Alcohol Hand Wash stations, and ecourage use for those coming and leaving the area

Student Placement

Student Esthetician – Toronto Cosmetic Clinic

  • Assisted licensed estheticians with client consultations and skin treatments under supervision.
  • Maintained a clean and welcoming environment for clients.
  • Gained hands-on experience with facial treatments, skincare procedures, and client care.

Timeline

Customer Service Representative

D'Armand Fine Jewellery
02.2021 - 10.2024

Online Sales Manager

Ebay/Vintage Home Audio
01.2017 - 10.2024

CUSTOMER SERVICE REPRESENTATIVE

CIBC Bank
02.2007 - 10.2009

CUSTOMER SERVICE REPRESENTATIVE

Popular Bank of Cuba
09.1994 - 05.2002

COMPUTER SKILLS COURSE -

Centennial College

ONTARIO HIGH SCHOOL EQUIVALENCY -

World Education Service

CUSTOMER SERVICE CERTIFICATE -

Banco de Credito y Comercio

Some College (No Degree) - Social Service Worker

Centennial College

Some College (No Degree) - Esthetics

Marca Collage of Hair And Esthetics
DAYAMIS FERRAS RICARDO