Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

DAYAL SINGH GROVER

Surrey,BC

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. 4+ years of experience in providing quality product recommendations and solutions to meet customer needs and exceed expectations with extensive product knowledge. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Circle K
, Surrey
07.2023 - Current
  • Operating POS system to process sales, returns, and gift card activations
  • Organized and balanced cash register
  • Greeted each customer and offered assistance with product finding, questions, selections, store policies and purchases, helping boost customer satisfaction and retention.
  • Maintain hygiene and cleaned shelves, counters to maintain organized store.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Described merchandise and explained use, operation and care.
  • Maintained records related to sales for store management.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.

Counter Sales Specialist

GTM International Pvt. Ltd
New Delhi, India
01.2020 - 06.2023
  • Utilized upselling & cross selling techniques to promote products
  • Achieved sales targets; contributed in 22% increase in revenue
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Generated more than 50 leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Followed up with customer to identify and resolve service, account or technical issues and increase satisfaction rate by 12%
  • Developed professional relationships with customers to increase loyalty, retention and rapport by delivering excellent shopping experiences, increased customer base by 27%
  • After Sales customer follow up, tracking sales performance and taking improvement initiatives.

Education

BBA - Marketing Management

G.G.S. Indraprastha University
Delhi, India
06.2008

High School Diploma -

CBSE Board
Delhi, India
03.2005

Some College (No Degree) - Digital Marketing

Delhi School of Professional Studies
Delhi, India

Skills

  • Attention to detail
  • Excel & Math Skill
  • Customer Service
  • Product Knowledge
  • Upselling and Cross-Selling
  • Positive and Professional Attitude
  • POS System Operations
  • Relationship Building
  • Cash Register Operation
  • Retail Merchandising Expertise
  • Problem-Solving and Flexible
  • Teamwork and Collaboration
  • Loss Prevention
  • Conflict & Dispute Resolution
  • Customer Needs Assessment
  • Time Management
  • Retail Operations
  • Inventory Management
  • Speed and Accuracy
  • Physical Strength

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Chinese (Mandarin)
Elementary
Thai
Limited

Additional Information

  • License: Applied for Class 5 License – Test Due
  • Permanent Residency Status

Timeline

Retail Sales Associate

Circle K
07.2023 - Current

Counter Sales Specialist

GTM International Pvt. Ltd
01.2020 - 06.2023

BBA - Marketing Management

G.G.S. Indraprastha University

High School Diploma -

CBSE Board

Some College (No Degree) - Digital Marketing

Delhi School of Professional Studies

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DAYAL SINGH GROVER