DAXING LIU
Aurora,ON
Summary
Results-oriented Business Owner experienced in operations management and competitive analysis. Achieved business growth and innovation through effective financial management and adoption of emerging trends. Enhanced customer satisfaction by resolving issues and fostering collaboration within teams.
Dynamic business owner adept at driving growth and operational excellence. Successfully implemented innovative strategies that boosted sales and enhanced customer experiences. Strong background in team leadership, financial management, and project coordination ensures alignment with company goals and customer needs.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Store Owner
BEST ECLAT DRYCLEANER
Newmarket, Ontario
09.2013 - Current
- Oversaw inventory and cash management alongside store opening and closing procedures to ensure operational efficiency.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Delivered customer support to internal and external customers, addressing inquiries and enhancing satisfaction.
- Responded to customer requests for products, services and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Facilitated staff training on operating procedures and company services to promote consistency and knowledge.
- Managed timely and effective replacement of damaged or missing products.
- Handled equipment and chemicals safely in compliance with safety protocols.
- Mixed and stored hazardous cleaners following safety guidelines to ensure safe usage.
Construction Manager
J & K CONSTRUCTION INC
Toronto, Ontario
11.2011 - 03.2013
- Managed employee attendance records, processed payroll, and coordinated material orders for sites.
- Coordinated construction schedules to ensure optimal project labor coverage.
- Prepared detailed cost estimates to support project budgeting., specifications and other project documents.
- Remained up-to-date on best housing and building practices and negotiated pricing and schedules.
- Communicated daily with vendors to keep project fully operational.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Interviewed, hired and trained new workers.
- Resolved issues professionally to enhance customer satisfaction ratings.
Business Owner
payless for everyting 2
Toronto, Ontario
05.2009 - 07.2011
- Devised and deployed sales and marketing tactics that supported revenue goals and drove strategic growth.
- Created realistic budgets based on operational costs and fees to ensure effective business management.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Created comprehensive budgets to ensure efficient allocation of resources for business operations.
- Recorded income and expense transactions in databases to monitor financial performance and identify discrepancies.
- Trained and motivated employees to enhance daily business operations and achieve performance targets.
- Trained and coached new and existing employees to boost staff productivity.
- Utilized knowledge of carpentry and general construction to complete attractive finish work.
- Installed complete systems at new residential and business construction sites.
Store Manager
Payless for everything
Toronto, Ontario
07.2007 - 09.2008
- Managed store organization, maintenance and purchasing functions.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Coordinated weekly conferences with store associates to align on sales and customer service goals, enhancing team focus and performance.
- Facilitated professional development for team members and supervisors, preparing knowledgeable candidates for leadership roles.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Managed inventory control processes to maintain optimal stock levels and ensure product availability for customers.
Education
Bachelor - Hotel And Restaurant Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ONESL - English As A Second Language
George Brown College
Toronto, ONHigh School Diploma -
The Great Lake College of Toronto
Toronto, ONSkills
- Financial Management
- Budgeting
- Operations management
- Project Management
- Business administration
- Sales Strategy
- Customer Relations
- Customer Support
- Team leadership
- Staff training
- Staff development
- Employee reviews
- Workforce planning
- Contract Management
- Scheduling
- Business Development
- Relationship management
Timeline
Store Owner
BEST ECLAT DRYCLEANER
09.2013 - Current
Construction Manager
J & K CONSTRUCTION INC
11.2011 - 03.2013
Business Owner
payless for everyting 2
05.2009 - 07.2011
Store Manager
Payless for everything
07.2007 - 09.2008
Bachelor - Hotel And Restaurant Management
Cambrian College of Applied Arts And Technology
ESL - English As A Second Language
George Brown College
High School Diploma -
The Great Lake College of Toronto