Summary
Overview
Work History
Education
Languages
Timeline
Generic

Daxaben GOHIL

Regina,SK

Summary

Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

17
17
years of professional experience

Work History

Dispatcher

Hobo Express Inc
03.2019 - Current
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Analyzed customer feedback and provided solutions to improve customer service.

Front Cash Supervisor

Shoppers Drug Mart Pharmacy
11.2015 - 02.2018
  • Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
  • Conducted meetings and other special events to communicate clear goals to team.
  • Monitored labor budget and made necessary adjustments to meet budget expectations.
  • Communicated with store leadership on employee performance and development needs.

Assistant Store Manager

Payless Shoesource
02.2012 - 01.2015
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Customer Service Representative

@home Furniture
01.2008 - 05.2010
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Certificate - Dispatch And Freight Broker Training Course

Truckedium
Toronto, ON
06-2022

High School Diploma -

Seneca College of Applied Arts And Technology
North York, None
05-2012

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional

Timeline

Dispatcher

Hobo Express Inc
03.2019 - Current

Front Cash Supervisor

Shoppers Drug Mart Pharmacy
11.2015 - 02.2018

Assistant Store Manager

Payless Shoesource
02.2012 - 01.2015

Customer Service Representative

@home Furniture
01.2008 - 05.2010

Certificate - Dispatch And Freight Broker Training Course

Truckedium

High School Diploma -

Seneca College of Applied Arts And Technology

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Daxaben GOHIL