Daxaben GOHIL
Regina,SK
Summary
Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Dispatcher
Hobo Express Inc
2019.03 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Analyzed customer feedback and provided solutions to improve customer service.
Front Cash Supervisor
Shoppers Drug Mart Pharmacy
2015.11 - 2018.02
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
- Conducted meetings and other special events to communicate clear goals to team.
- Monitored labor budget and made necessary adjustments to meet budget expectations.
- Communicated with store leadership on employee performance and development needs.
Assistant Store Manager
Payless Shoesource
2012.02 - 2015.01
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Customer Service Representative
@home Furniture
2008.01 - 2010.05
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Certificate - Dispatch And Freight Broker Training Course
Truckedium
Toronto, ON2022-06
High School Diploma -
Seneca College of Applied Arts And Technology
North York, None2012-05
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Dispatcher
Hobo Express Inc
2019.03 - Current
Front Cash Supervisor
Shoppers Drug Mart Pharmacy
2015.11 - 2018.02
Assistant Store Manager
Payless Shoesource
2012.02 - 2015.01
Customer Service Representative
@home Furniture
2008.01 - 2010.05
Certificate - Dispatch And Freight Broker Training Course
Truckedium
High School Diploma -
Seneca College of Applied Arts And Technology