Dax Sargent
Director Of IT Operations
Brantford,Ontario
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Information Technology Operations.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Director of IT Operations
InvestorCOM Inc.
Toronto, ON
01.2023 - Current
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
IT Operations Manager
InvestorCOM
Toronto, ON
01.2020 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Oversaw Infrastructure to ensure services delivered within customer SLA targets, and internal service level objectives.
- Managed operational delivery of security controls compliant with banking industry standards.
- Participated in compliance audits with major financial industry customers to ensure alignment of controls.
- Design and operation of backup/DRP processes and technologies.
Network Manager
Distributech/InvestorCOM
Toronto, ON
09.2007 - 01.2020
- Directed acquisition, installation and testing of network hardware.
- Secured and connected private networks at multiple sites across interstate corporate WAN.
- Managed re-platforming activities to convert desktop application to web-based application.
- Identified departmental needs and made suggestions regarding technical direction.
- Designed specific escalation processes for detected faults and intrusion attempts, defining response hierarchies to promote optimal outcomes.
- Remediated security vulnerabilities by applying provided software patches or replacing vulnerable solutions with better alternatives.
- Managed aspects of network operations center (NOC) operations.
IT Client Support Team Leader - NE Region
Northern Health Authority
Dawson Creek, BC
01.2002 - 08.2007
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Participation in corporate IT Leadership team providing guidance and input on major IT projects, and initiatives for the Health Authority.
- Participation in Regional (NEHSDA) executive body to provide IT guidance and solutions for localized facitilities and services within the North East Health Services Delivery Area.
Education
Associate of Applied Science - Information Systems Technician
Grande Prairie Regional College
Grande Prairie, AB 09.1997 - 04.1999
No Degree - Information Technology
Northern Lights College
Dawson Creek, BC 05.2001 -
No Degree - General Sciences/Kinesiology
University of Saskatchewan
Saskatoon, SK 05.2001 -
Skills
Process improvements
undefinedAccomplishments
- Achieved Migration of major banking customer platform to the cloud, thereby providing 2 million dollars in ongoing revenue to our company and lowering our operational costs and risk profile.
- Execution of major Datacentre migrations to consolidate services in a cost effective manner and not incur any client downtime.
- Previously held roles as Chief Privacy Officer and Chief Security Officer.
Timeline
Director of IT Operations
InvestorCOM Inc.
01.2023 - Current
IT Operations Manager
InvestorCOM
01.2020 - 01.2023
Network Manager
Distributech/InvestorCOM
09.2007 - 01.2020
IT Client Support Team Leader - NE Region
Northern Health Authority
01.2002 - 08.2007
No Degree - Information Technology
Northern Lights College
05.2001 -
No Degree - General Sciences/Kinesiology
University of Saskatchewan
05.2001 -
Associate of Applied Science - Information Systems Technician
Grande Prairie Regional College
09.1997 - 04.1999
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