Dax Cust
Airdrie,AB
Summary
Responsible individual dedicated to enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and manage multiple priorities with a positive attitude. Hardworking and driven, bringing over 26 years of experience in the Plastics Manufacturing and Polymer Research sector. Offering engaging and a pleasant personality with a desire in building relationships. Diligent problem-solver with a resourceful approach to challenges, being an excellent communicator with a focus on results.
Overview
27
27
years of professional experience
Work History
Laboratory Operations Coordinator (TA)
Scientific Services
05.2022 - 07.2023
- Manage lab sample workflow and turnaround status for on-going requests. Basic knowledge of Analytical testing.
- Effective communicator between the client and the testing services team to provide updates and streamline workstream to meet objectives.
- Active member of method development scientist group. Manage project portfolio and developments to key research.
- Facilitate collaboration with testing services lab staff to help meet quality reporting, improve testing efficiencies, and to promote a safe work environment.
- Provided direction and guidance to testing services teams in order to achieve targets. Implemented troubleshooting, root cause analysis and issue resolution.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Research Technologist
PE Products R&D And Circular Polymers
02.2017 - Current
- Coordinate and prioritize project lab testing, compile data and present results to project team in a timely manner.
- Responsible for creating work requests, developing test plans; ensuring that information is communicated effectively with quality and safety in mind.
- Organize the shipment of samples to external customers and laboratories, domestic and overseas.
- Attend in-house film trials, reporting observations and collect data.
- Active member of high-profile product development projects.
- Product knowledge and their value to various applications and end product use.
- Experience managing privilege and confidential information.
- Member in market focus and strategy teams; Drums and IBC, Bag Linear and Wrap.
- Manage the organoleptic taste panel testing program for Innovation. Interpret data and compile in a written report for the client to review.
Product Quality Representative, Gel Detection (TA)
NOVA Chemicals Manufacturing Sites
01.2013 - 01.2015
- Provide technical support, troubleshooting, and assistance on customer gel complaints to our tech service groups and NOVA manufacturing sites.
- Interacted with NOVA manufacturing plant assets to understand their needs and capabilities around product quality and gel detection.
- Provide problem-solving solutions and technical support to plant QC labs. Would require day and overnight travel to plant manufacturing sites.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Research Technologist/Multi-Layer Film Specialist
Applications- Testing Services
08.2001 - 02.2017
- Provided testing support for technical service and research by working on various projects and customer complaints.
- Trained in the operation of various plastic processing equipment and techniques such as blown film extrusion, cast film extrusion, rotational and blow molding, injection molding, and additive applications.
- Participate in customer trials; meet high priority demands in a changing work environment. Interact with customer while supporting our technical service department, promoting our products.
- Back-up for Application Development Technologist for 9-Layer Operations. Required to attend customer project meetings, document project parameters, enter work requests. Schedule workload for operations.
- Engaged with technical service and our customers to discuss trial goals and business objectives.
- Lead technical investigations and provide technical expertise to support the project objectives. Write technical reports and conduct presentations to communicate findings to interested parties.
Plastics Process Technician/Inside Sales Representative
Blaze Plastics (formally Alcan Plastics Inc.)
05.1997 - 05.1999
- Lead technician for rotational molding and injection molding equipment
- Managed the work orders, part inventory, part quality, and equipment maintenance. Handled shipping of finished products and organized product inventory.
- Collaborated with other companies on jointed projects related to the rotational molding industry, contracted processing technician services.
- Managed friendly and professional customer interactions. Handled walk-in customer sales for drum and tank accessories.
Inside Sales Representative
Plas-Tec Molded Products Limited
01.1997 - 05.1997
- Started as lead technician for injection molding division.
- Promoted to Inside Sales position, handled customer accounts on molded tank accessories. Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
- Generate new business opportunities through cold-call networking, personal meetings and sales events.
Education
Certificate: Sustainability Studies
McMaster University
Hamilton, ON2023
Certificate - Project Management
Mount Royal University
Calgary, AB2021
Graduate Diploma - Plastics Engineering Technology
Northern Alberta Institute of Technology
Edmonton, AB2001
Graduate Certificate - Plastics Injection Molding Technician Program
Northern Alberta Institute of Technology
Edmonton, AB1997
Skills
- Effective Communications
- Multi-tasking
- Polymer Processing/Film Extrusion
- Project Coordination
- Resourceful
- Customer Service
- Report Writing
- Schedule Management
Volunteer Experience
Community Monitor- Fish Health, Metis Nation of Alberta
May 2023- Nov 2023
- Data collecting on fish health, population, and palatability at various Alberta lakes.
Recruitment Officer/Scouting- Baseball, University of British Columbia
April 2016- Oct 2018
- Conducted player evaluations, traveling to various locations across Southern Alberta and BC.
- Meetings with players and their families promoting the collegiate sports experience.
Baseball Coach and Player Development- Airdrie Little League, Alberta
May 2015- Oct 2021
- Manage players in T-Ball, Minor, and Junior level Baseball programs.
- Organized fundraisers for the community and conducted baseball clinics
Timeline
Laboratory Operations Coordinator (TA)
Scientific Services
05.2022 - 07.2023
Research Technologist
PE Products R&D And Circular Polymers
02.2017 - Current
Product Quality Representative, Gel Detection (TA)
NOVA Chemicals Manufacturing Sites
01.2013 - 01.2015
Research Technologist/Multi-Layer Film Specialist
Applications- Testing Services
08.2001 - 02.2017
Plastics Process Technician/Inside Sales Representative
Blaze Plastics (formally Alcan Plastics Inc.)
05.1997 - 05.1999
Inside Sales Representative
Plas-Tec Molded Products Limited
01.1997 - 05.1997
Certificate: Sustainability Studies
McMaster University
Certificate - Project Management
Mount Royal University
Graduate Diploma - Plastics Engineering Technology
Northern Alberta Institute of Technology
Graduate Certificate - Plastics Injection Molding Technician Program
Northern Alberta Institute of Technology
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