Dawson Sharman
Saugus
Summary
Detail-oriented individual experienced in hospitality and customer service. Exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. Committed to providing superior customer service and creating a welcoming and enjoyable atmosphere, as well as managing staff. Hardworking candidate well-versed in the hospitality industry. Experienced in providing exceptional customer service to guests and ensuring efficient operations within the restaurant. Committed to developing a strong working relationship with all members of the restaurant staff to promote optimal service delivery. Skilled in operating a variety of tools, machinery, and equipment for both indoor and outdoor projects. Experienced in carrying out general labor duties, including loading and unloading materials, demolition, and site preparation. Possesses a valid driver's license and a strong work ethic.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
/SERVER/SHIFT LEAD/RUNNER
Rattlers bbq
Golden valley
03.2023 - Current
- Maintains a Team and Guest focus while performing duties.
- Demonstrates Respect and Loyalty to the entire team every shift.
- Understands his/her role as a team player with both Kitchen and Front of the House Team Members, working together to achieve common goals.
- Follows all safety guidelines and procedures.
- Fills to-go orders, if applicable supporting Take-Out area.
- Answers phones and questions concerning the menu and the restaurant.
- Cleans, organizes and stocks menus at host area.
- Must package food in a companies followed orders.
- Provided excellent customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely meal preparation.
CREW MEMBER
Jersey mikes subs
Saugus
12.2021 - 02.2023
- Crew Members will greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
- Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
- Crew Members will work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
- Use specific kitchen machinery such as knives, grills, slicers, etc.
- Crew Members will ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
- Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
- Crew Members handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
Education
Associate of Arts - Business Administration
College of The Canyons
Valencia, CA 08.2023 - 12.2025
HIGH SCHOOL DIPLOMA -
Saugus high school
Saugus, CASkills
- Reservations Management
- Server Support
- Team Collaboration
- Professional Appearance
- Organizational Skills
- Team Player Mentality
Timeline
Associate of Arts - Business Administration
College of The Canyons
08.2023 - 12.2025
/SERVER/SHIFT LEAD/RUNNER
Rattlers bbq
03.2023 - Current
CREW MEMBER
Jersey mikes subs
12.2021 - 02.2023
HIGH SCHOOL DIPLOMA -
Saugus high school