Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dawson Miller

Fort Saskatchewan

Summary

  • Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
  • Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

6
6
years of professional experience

Work History

Office Administration

Village of Lytton
07.2024 - 07.2025
  • provide essential support to ensure smooth daily operations within the office environment.
  • Communications Management - Answering phones, managing emails, greeting visitors, directing correspondence.
  • Record keeping - Organizing and maintaining physical and digital files, updating database, and ensuring accurate record management. Form making.
  • Scheduling meetings, appointments, coordinating travel arrangements, managing office supplies and equipment.
  • Preparing documents, presentations and council reports, assisting with bookkeeping, and Providing basic support to other team members.
  • Organization skills , communication skills , technical proficiency, problem solving skills, customer service skills, and adaptability.
  • Actively participated in training opportunities to continually expand skillset while learning about new technologies or best practices in office administration.
  • Supported office administration tasks such as billing, insurance claims processing, and appointment scheduling to ensure smooth operations within the practice.

Server/housekeeping

Kumcheen Rafting Resort
05.2024 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server/Waitress

Wacky Wings
06.2021 - 03.2022
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Tony Roma’s
10.2021 - 12.2021

Cleaner

Commercial Hotel Blues on Whyte
12.2019 - 03.2020

Education

Medical Office Administration Diploma -

CDI College
Edmonton, AB
07.2023

Skills

  • Medical terminology
  • Urology
  • Endocrinology
  • Neurology
  • Otolaryngology
  • Gynecology and Obstetrics
  • Genitourinary
  • Transcription skills
  • Medical billing
  • Procedures understanding
  • Requirements understanding
  • Codes understanding
  • Med Access EMR
  • Accuro EMR
  • Ability to work under pressure
  • Ability to work in fast pace environment
  • Teamwork skills
  • Individual work skills
  • Office administration
  • Front office administration
  • Medical office administration

Languages

English
Full Professional

Timeline

Office Administration

Village of Lytton
07.2024 - 07.2025

Server/housekeeping

Kumcheen Rafting Resort
05.2024 - 07.2024

Server

Tony Roma’s
10.2021 - 12.2021

Server/Waitress

Wacky Wings
06.2021 - 03.2022

Cleaner

Commercial Hotel Blues on Whyte
12.2019 - 03.2020

Medical Office Administration Diploma -

CDI College

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Dawson Miller