Dawson Duff
Windsor,ON
Summary
Demonstrated unparalleled patience and empathy, fostering long-term customer relationships. Excelled in administrative skills and front desk management, contributing to high client satisfaction. Talented professional with keen eye for detail. Experienced in providing high-end service to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Overview
10
10
years of professional experience
Work History
Licensed Hairstylist
Sunshrine Day Spa And Salon
11.2021 - Current
- Processed payments, entering sales in register for prompt customer service.
- Cut, and shaped hair based on customer preference.
- Promoted a welcoming atmosphere for all clients by engaging them in friendly conversation during their appointments.
- Increased salon revenue through upselling products and promoting additional services to clients.
- Contributed to the salon''s overall success by meeting or exceeding monthly sales targets for both services and retail products.
Customer Service Representative
CosmoProf Beauty Supply
03.2021 - 04.2022
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Cashier
Metro Inc
01.2014 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Service Advisor
Angavaare Mazda
08.2018 - 09.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers vehicles.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Auto Sales Associate
Peterborough Volkswagen
02.2017 - 07.2018
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Streamlined the sales process for efficiency, reducing time spent on administrative tasks.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Education
Basic Training Diploma - Hairstylist
Art And Technique Academy of Hairstyling
Oshawa, ON11.2021
High School Diploma -
Adam Scott Collegiate Vocational Institute
Peterborough, ON06.2016
Skills
- Patience and Empathy
- Front Desk Management
- Administrative Skills
- Credit and cash payments
- Sales expertise
- Phone and Email Etiquette
- Detail Oriented
- Reliability and punctuality
- High Client satisfaction
- Problem-solving abilities
- Appointment Scheduling
- Team player mentality
Timeline
Licensed Hairstylist
Sunshrine Day Spa And Salon
11.2021 - Current
Customer Service Representative
CosmoProf Beauty Supply
03.2021 - 04.2022
Service Advisor
Angavaare Mazda
08.2018 - 09.2020
Auto Sales Associate
Peterborough Volkswagen
02.2017 - 07.2018
Cashier
Metro Inc
01.2014 - 11.2021
Basic Training Diploma - Hairstylist
Art And Technique Academy of Hairstyling
High School Diploma -
Adam Scott Collegiate Vocational Institute
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