Dawnie Gould
Grande Prairie,AB
Summary
To obtain employment with your Establishment
Professional with strong expertise in property management and leasing. Known for driving occupancy rates and ensuring tenant satisfaction. Strong focus on team collaboration, adaptability, and achieving results. Proficient in client relations, contract negotiations, and market analysis. Trusted for reliability and effective communication.
Overview
19
19
years of professional experience
Work History
Leasing Agent
Northview Apartment REIT
01.2016 - Current
- Prepare properties for rent to show prospective tenants
- Give tours of open listings
- Portray the property and amenities in a positive fashion
- Use a variety of methods to advertise rental properties
- Determine the needs of potential tenants
- Maintain working knowledge of the property market
- Ensure the property is well-maintained
- Collect and organize important documents and payments
- Prepare lease agreements, addendums, evictions & other notices
- Do move ins & move outs
- Cut keys
- Answering phone calls
- Responding to emails
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Conducted property tours to highlight features of properties.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Used Software to keep record of financial transactions and rental applications.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Invited prospects to fill out application upon completion of property tour.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Transportation Admin
D and J Isley
08.2013 - 09.2015
- Answer telephones, direct calls, and take messages
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information and take orders
- Inventory and order materials, supplies, and services
- Enter tickets into Maestro from Weyerhaeuser, Ainsworth and Canfor mills
- Register new Trucks and Fleet renewals
- Make travel arrangements for office personnel
- Enter driver logs (time) into program
- Prepare permits for trucks (winter weights /quad axel etc)
- Track Truck kilometers / for cvip or repair purpose
- Responsibilities
Branch Representative
Parkland Industries
08.2010 - 05.2013
- Answering phones
- Greeting Customers
- Giving information about products used /sold
- Setting up customer accounts
- Apply payments and off set accounts
- Retrieving coding and proper signatures for billing
- Responsible for billing customers for propane/fuel tanks
- Invoicing propane and tank rentals
- Keeping track of drivers hours and submitting hours to payroll weekly
- Checking drivers logs for errors and keeping them in compliance with the law
- Filing tank rental contracts, drivers logs, post/pre-trips
- Receiving payments through cash, check, debit and credit card
- Receiving mail and distributing mail to appropriate person
- 3 years' experience working with JD Edwards
Customer Service Representative
Cash Factory Loans
05.2007 - 03.2008
- Greeting and serving customers
- Providing customer service
- Cashing cheques, Providing cash advances/loans
- Wiring money
- Completing money orders
- Balancing cash
- Handling large amounts of money
- Setting of phone reconnections
- Opening and closing business
Customer Service Representative
Money Stop
06.2006 - 03.2007
- Greeting and serving customers
- Providing customer service
- Cashing cheques
- Providing cash advances/loans
- Wiring money
- Completing money orders
- Balancing cash
- Handling large amounts of money
- Opening and closing business
Education
Diploma - Office Administration Medical, Legal, Dental Engin
Academy Canada
Corner Brook, NL01.2010
High School - undefined
Roncalli Central High School
Port Saunders, NL01.2002
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Lease preparation
- Contract negotiation
- Move-in coordination
- Background checks
- Property tours
- Strategic planning
- Property management
- Property reporting
- Lease oversight
- Contract review
- Property maintenance
- Fair housing policies
- Event planning
- Client needs assessment
- Administrative support
- Social media marketing
- Eviction procedures
- Strong negotiation
- Rent collection
- Application processing
- Office management
- Record keeping
- Tenant screening
- Landlord relations
- Property amenities
- Lease administration
- Customer service
- Phone and email etiquette
- Leasing terms and specifications
- Customer service expertise
- Lease agreements
Languages
English
Professional Working
Additional Information
REFERENCES
Timeline
Leasing Agent
Northview Apartment REIT
01.2016 - Current
Transportation Admin
D and J Isley
08.2013 - 09.2015
Branch Representative
Parkland Industries
08.2010 - 05.2013
Customer Service Representative
Cash Factory Loans
05.2007 - 03.2008
Customer Service Representative
Money Stop
06.2006 - 03.2007
High School - undefined
Roncalli Central High School
Diploma - Office Administration Medical, Legal, Dental Engin
Academy Canada
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