Dawne Taylor-Gilders

• Created and implemented all Uptown Markets (Willis Way Open-Air Market, Uptown Night Market, Mayor's Oktoberfest Market, Winter Wonderland Market)
• Created the Uptown Rocks campaign during COVID
• Created and implemented the Uptown Colouring book Project
• Created the Uptown Comfort Food Crawl
• Created and implemented the Uptown Waterloo BIA's interactive Tessellation Mural Project for the 50th Anniversary
• Created BIW Member Meet & Greet events
• Facilitated the Uptown Roper Romp event
• Implemented the Uptown Waterloo Patio Program
• Partnered with the City of Waterloo for both Hughes Lane & Dominion Lane Art Walk
• Purchased & Coordinated the installation of Uptown's holiday decorations
• Partnered with the City of Waterloo for their LUMEN event
• Implemented the Uptown Gift Card Program (Onboarding members, training staff, continuing education, and streamlining the processes for both members and shoppers
• Ongoing BIA member relations

Reported to the executive Director, while also supported the administration and financial operations at the Uptown, Waterloo BIA and coordinated membership program and granting initiatives. As office and program coordinator I also provided support to executive Director, Board of Directors and operating committee as required.

• Managed general reception duties; processed mail, prepared bank deposits, ordered office supplies, filing, maintained the office space, answered the phone
• Assisted executive director with board communication
• Coordinated calendar for board and committee meetings along with associated reminders
• Tracked new businesses and distribute welcome packages
• Distributed communication resources as required example; magazines, maps, newsletters, etc.
• Managed day-to-day, financial transactions for the office, including invoices accounts, receivable and payable, petty cash, monthly reconciliation, bank deposits, coordinated with bookkeeper and auditor, etc.
• Coordinated meeting preparation, including scheduling dates, booking rooms, sending out meeting packages, etc.
• Took and disseminate minutes of board meetings and other committee meetings as assigned
• Assisted in setting the executive director schedule
• Provided social media, website, event, communication, communications, and marketing support as needed
• Managed the business directory master files
• Additional office duties and projects as assigned
• Found and implemented the Uptown dollar program
• Oversaw the Uptown Waterloo employee parking program
• Managed Uptown granting initiatives
• Assisted with the coordination of community Trail initiatives
• Represented the BIA at community events

Spearheaded a newspaper of community event photos and ad designs by selling and supporting advertising partners.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing exceptional service.
• Covered community events
• Wrote and edited copy
• Worked closely with designer on both ads and layout