Dawn (DJ) Miller
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
25
25
years of professional experience
Work History
Manager of Development & Partnerships
YNCU
11.2023 - Current
- Established and maintained strong member relationships by delivering exceptional service and responding promptly and professionally to inquiries and concerns.
- Increased member acquisition and engagement by promoting lending and investment products, including consumer loans, mortgages, lines of credit, and deposit vehicles, while pursuing growth opportunities and following up on referrals.
- Developed new business through networking, call programs, and community engagement, acting as a local Ambassador to build partnerships and expand the member base.
- Assisted in planning and supervising branch operations, including workflow management, team training, coaching, scheduling, and performance evaluations.
- Supported operational excellence by resolving branch issues, ensuring compliance with credit policies, and implementing business growth initiatives.
- Represented the branch at events, acted as a liaison for member feedback and complaints, and provided expertise on partner services (e.g., Cumis, Collabria).
- Led and supported local initiatives, small business services, and promotional campaigns to achieve branch objectives and revenue goals.
- Provided backup coverage for the Branch Manager, assisting with hiring, staff development, and performance management.
BUSINESS SERVICES SPECIALIST
YNCU
04.2020 - 11.2023
- Conducted comprehensive due diligence and risk-based analysis to evaluate business competency and credit repayment ability, leveraging industry knowledge and financial expertise.
- Managed and grew a commercial lending portfolio across a territory spanning Windsor to Kitchener-Waterloo, contributing over $60M in revenue, including $22M in commercial mortgages.
- Underwrote individual credit facilities and administered connected business exposures up to $5M, ensuring adherence to internal credit policies and risk management frameworks.
- Performed regular annual reviews of commercial credit facilities to mitigate risk, ensure compliance, and support lending growth targets.
- Established and maintained strong professional relationships with Realtors, Mortgage Brokers, and community partners to develop commercial lending opportunities and expand the organization's market presence.
- Partnered with Analysts and Marketing teams to align business development strategies with sales campaigns and achieve growth objectives.
- Represented YNCU as a title sponsor at monthly networking events hosted by the Greater Kitchener Waterloo Chamber of Commerce, enhancing brand visibility and fostering business relationships.
ASSISTANT BRANCH MANAGER
YNCU
01.2013 - 04.2020
- Actively involved in promotional campaigns to generate new members, increase deposits and lending
- Conducted cold calls to generate leads for new business
- Consistently generated portfolio growth in residential mortgages month over month through retention, new member acquisition, and referrals
- Assisted with supervisory responsibilities such as scheduling, workflow oversight, coaching, and the training of team members
- Trained and developed new team members in alignment with branch service standards and objectives
MEMBER SERVICE REPRESENTATIVE
YNCU
09.2012 - 01.2013
- Coordinated a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Cross-trained and provided back-up for other customer service representatives when needed
TRAINING STORE MANAGER
Wendcorp
07.1999 - 09.2012
- Hired on as Assistant Store Manager, quickly rose to the General Manager and finished as Training Store Manager
- Travelled Store to Store to train new store managers effectively to ensure new store operations were met and policies and procedures developed
- Ensured availability of merchandise and services by approving contracts, as well as maintaining inventories
Certified Program Volunteer & Coach
Each One, Teach One
01.2019 - Current
- Financial literacy program that provides basic and plain language financial knowledge, within local communities through virtual, and in-person workshops
- Goal is to enable individuals to make the right financial decisions and empower financial literacy for themselves and their families
Education
Correctional Worker Program -
Sault College of Applied Arts and Technology
Windsor, ON01.1992
Skills
- Relationship management
- Customer sales and service
- Problem solving
- Credit due diligence
- Proficiency in Microsoft Office
- Verbal communication
- Written communication
Volunteer Experience
Certified Program Volunteer & Coach, Each One, Teach One, Kitchener, ON, 01/01/19, PRESENT, Financial literacy program that provides basic and plain language financial knowledge within local communities through virtual and in-person workshops. Goal is to enable individuals to make the right financial decisions and empower financial literacy for themselves and their families.
Languages
English
Timeline
Manager of Development & Partnerships
YNCU
11.2023 - Current
BUSINESS SERVICES SPECIALIST
YNCU
04.2020 - 11.2023
Certified Program Volunteer & Coach
Each One, Teach One
01.2019 - Current
ASSISTANT BRANCH MANAGER
YNCU
01.2013 - 04.2020
MEMBER SERVICE REPRESENTATIVE
YNCU
09.2012 - 01.2013
TRAINING STORE MANAGER
Wendcorp
07.1999 - 09.2012
Correctional Worker Program -
Sault College of Applied Arts and Technology
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