Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Dawna-Marie Holdsworth

Edmonton,AB

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Server/Banquets

Coast Edmonton House
09.2010 - 04.2011
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Manager/Bartender

Duster’s Pub
06.2006 - 09.2010
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Catering

Elizabethian Catering
10.2008 - 12.2008
  • Managed in-store, pick-up orders and catering needs.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Prepared and maintained drink stations throughout catering events.

Banquet Server

Sheraton Grande Hotel
09.2005 - 02.2006
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.

Bartender

The Pub
05.2004 - 07.2005
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

Sir John Thompson
Edmonton, Canada

Skills

  • Item promotion
  • Warm and Friendly
  • Age Verification
  • Guest Engagement
  • Professional Demeanor
  • Cash Handling
  • Food safety practices
  • Professionalism

Additional Information

Im very outgoing with a great personality , i have great people skills. I have been a stay at home mom for the last few years but i am egger to get back into the work place to show my skills and meet new people and learn new things. Great with organization.

Timeline

Server/Banquets

Coast Edmonton House
09.2010 - 04.2011

Catering

Elizabethian Catering
10.2008 - 12.2008

Manager/Bartender

Duster’s Pub
06.2006 - 09.2010

Banquet Server

Sheraton Grande Hotel
09.2005 - 02.2006

Bartender

The Pub
05.2004 - 07.2005

Sir John Thompson

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