Dawn Whitehead
Fort McMurray,Alberta
Summary
Dynamic and detail-oriented professional with extensive experience at Thompson Infinity, excelling in office administration and inventory control. Proven ability to enhance operational efficiency through effective communication and meticulous data entry. Highly adaptable and reliable, committed to maintaining health and safety standards while fostering positive customer relationships.
Overview
10
10
years of professional experience
Work History
Administrator
Thompson Infintity
Fort McMurray, Alberta
12.2020 - Current
- Managed accommodations for staff.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Checked office stock to determine supply levels.
- Ensured compliance with health and safety regulations within the office environment.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Developed spreadsheets to track project progress, budgets and other related data.
- Managed office supplies inventory and placed orders when necessary.
- Provided general administrative support to staff members.
- Maintained filing system for important documents such as contracts and invoices.
- Performed data entry tasks into computer databases from paper documents.
- Updated databases with new employee information, job changes and terminations.
- Complete, email, and track daily invoices.
- Inputted data into the system to ensure accuracy of information.
- Identified errors or inconsistencies within datasets that could potentially lead to incorrect results if not corrected promptly.
Cleaner
Thompson Infinity
Fort Mcmurray, Alberta
09.2019 - 12.2020
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Emptied wastebaskets and replaced liners.
- Polished furniture to remove dust and dirt buildup.
- Washed windows both inside and outside of the facility.
- Scrubbed walls to remove scuff marks or stains.
- Swept sidewalks and driveways of debris.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Followed safety processes for all manual and electric cleaning equipment.
- Kept business entrances clean, tidy and professional in appearance.
Teaching Assistant
Ecole Mallaig School
St. Lina, Alberta
09.2016 - 06.2018
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Provided one-on-one support for special needs students.
- Graded assignments, tests and papers according to teacher instructions.
- Assisted teachers in creating lesson plans and providing instructional materials.
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
- Implemented strategies designed to help struggling learners understand difficult concepts.
- Developed positive relationships with parents and guardians of students.
- Organized educational activities such as field trips and assemblies.
- Adapted teaching methods and instructional materials to meet the varying needs of individual students.
Cashier
Co-op
St. Paul, Alberta
06.2015 - 09.2016
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Provided accurate change when receiving cash payments.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Cole Harbour District High
Dartmouth, NS07-1989
Skills
- Office administration
- Microsoft Excel
- Data entry
- Attention to detail
- Health and safety regulations
- Adaptability
- Inventory control
- Customer relationship
- Problem solving
- Effective communication
- Personable and approachable
- Work well with others, and can work independently
- Very reliable and willing to work any days that are needed
Timeline
Administrator
Thompson Infintity
12.2020 - Current
Cleaner
Thompson Infinity
09.2019 - 12.2020
Teaching Assistant
Ecole Mallaig School
09.2016 - 06.2018
Cashier
Co-op
06.2015 - 09.2016
High School Diploma -
Cole Harbour District High
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