Dawn Tom
Customer Service Representative
Kitchener,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
General Laborer
Kromet International
Cambridge, ON
09.2023 - Current
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
- Performed quality checks on products and materials to identify any defects.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Weighed and measured items to prevent waste and meet quality standards.
- Performed quality checks on finished products to identify and address discrepancies.
Farm Manager
Eden Farms
Port Harcourt, Rivers
03.2021 - 04.2023
- Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Developed operational budget and monitored farm expenses to enforce and achieve budget adherence.
- Used MS Excel to record and document information regarding pesticide use, yields and costs.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Department Secretary
Jesus House Port Harcourt
Port Harcourt, Rivers
03.2021 - 04.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared and proofread documentation, spreadsheets and presentations for department use.
- Managed reception area, answered telephone calls and received packages.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained digital and physical filing systems.
- Completed accounting functions such expense tracking.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Handled distribution of clothing and items to over 1000 people
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Sales Representative Intern
Stallion Motors
Port Harcourt, Rivers
01.2013 - 05.2013
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Managed customer expectations and helped navigate sales processes.
- Provided product and technical support to customers.
- Participated in sales meetings and presentations to gain knowledge and insight.
Education
No Degree - Chemical Engineering
Florida Institute of Technology
Melbourne, FL 05.2001 -
No Degree - Civil Engineering
Valencia College
Orlando, FL 05.2001 -
Diploma - Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 05.2023 - Current
Skills
Mathematical proficiency
Problem-solving
Carrying heavy loads
Interpersonal communication skills
Customer Relations
Cash Handling
Point of sale operation
Product and service sales
Stocking and replenishing
Store opening and closing
Written Communication
Teamwork and Collaboration
Sales expertise
Digital File Management
Meeting support
Office administration
Timeline
General Laborer
Kromet International
09.2023 - Current
Diploma - Business
Conestoga College Institute of Technology And Advanced Learning
05.2023 - Current
Farm Manager
Eden Farms
03.2021 - 04.2023
Department Secretary
Jesus House Port Harcourt
03.2021 - 04.2023
Sales Representative Intern
Stallion Motors
01.2013 - 05.2013
No Degree - Chemical Engineering
Florida Institute of Technology
05.2001 -
No Degree - Civil Engineering
Valencia College
05.2001 -