Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Dawn Tom

Kitchener,ON

Summary

Ambitious Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Outside Sales Representative

RPM Group
01.2024 - 01.2024
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.

General Laborer

Port Pop
10.2023 - 12.2023
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Increased productivity with effective communication and collaboration among team members.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.

General Laborer

Kromet International
09.2023 - 10.2023
  • Performed general housekeeping and cleaning tasks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked alongside staff to discuss and implement best practices and exceed team objectives.
  • Performed quality checks on products and materials to identify any defects.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Performed quality checks on finished products to identify and address discrepancies.

Farm Manager

Eden Farms
03.2021 - 04.2023
  • Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
  • Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
  • Developed operational budget and monitored farm expenses to enforce and achieve budget adherence.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Boosted overall sales and managed customer demands.

Department Secretary

Jesus House Port Harcourt
03.2021 - 04.2023
  • Prepared and proofread documentation, spreadsheets and presentations for department use.
  • Routed business correspondence, documents, and messages to correct departments and organization members.
  • Maintained digital and physical filing systems.
  • Completed accounting functions such expense tracking.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Streamlined office operations by implementing efficient filing and record-keeping systems.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.

Sales Representative

Zehra Clothing And Household
02.2013 - 12.2016
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Representative Intern

Stallion Motors
01.2013 - 05.2013
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Managed customer expectations and helped navigate sales processes.
  • Increased sales leads by conducting market research and identifying potential clients.

Education

No Degree - Chemical Engineering

Florida Institute of Technology
Melbourne, FL

Diploma - Business

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
Current

Skills

  • Mathematical proficiency
  • Problem-solving
  • Interpersonal communication skills
  • Customer Relations
  • Cash Handling
  • Point of sale operation
  • Stocking and replenishing
  • Sales expertise
  • MS Office
  • Jobber
  • Sales Closing

Languages

English

Additional Information

Available full time and can start as soon as possible

Timeline

Outside Sales Representative

RPM Group
01.2024 - 01.2024

General Laborer

Port Pop
10.2023 - 12.2023

General Laborer

Kromet International
09.2023 - 10.2023

Farm Manager

Eden Farms
03.2021 - 04.2023

Department Secretary

Jesus House Port Harcourt
03.2021 - 04.2023

Sales Representative

Zehra Clothing And Household
02.2013 - 12.2016

Sales Representative Intern

Stallion Motors
01.2013 - 05.2013

No Degree - Chemical Engineering

Florida Institute of Technology

Diploma - Business

Conestoga College Institute of Technology And Advanced Learning

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