Dawn Samuel

Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.

• Trained and developed new team members in alignment with branch service standards and objectives, offering constructive feedback and training opportunities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Assisted in creating a welcoming branch atmosphere.
• Supervised team of 9 branch employees and made recommendations regarding performance evaluations.
• Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
• Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
• Implemented process improvements to increase productivity.
• Maintained friendly and professional customer interactions.
• Complied with regulatory guidelines and requirements.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Coached team members to deliver hospitable, professional service while adhering to set service models.

• Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
• Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
• Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Calculated quotes and educated potential clients on insurance options.