Dawn Roskell

Property Management Assistant

Cross Developments LTD

03.2022 - 04.2025

Provided excellent customer service: I was the first point of contact, for potential tenants looking for their new home and remained their point of contact for their entire stay!
Scheduled viewings for potential tenants to show properties and explain terms of occupancy
Responded quickly to emails and phone calls from tenants, maintaining fantastic tenant relations
Gathered all documents for pre-screening for the pre approval process
Pre-prepared, executed and finalized documents using DocuSign such as Residential Tenancy Agreements, new terms, notices to end early terminations, rent increases.
Kept accurate records of all documentation
Scheduled and completed move-in's and move out's using RTB's condition inspection report
Conducted regular inspections of the units, buildings and properties to ensure safety standards are met
Developed and maintained professional relationships with tenants, community and owner.
Coordinated general maintenance, met with trades teams for access into units if tenants were not home
I made sure payments (rent, damage and parking) received, collect pads and voids then send them to accounting

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