Dawn Ritchie
Palo Cedro
Summary
Compassionate healthcare support professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ER Technician/Phlebotomist
Seneca Hospital
Chester
07.2024 - Current
- Operated a variety of diagnostic equipment such as EKG's, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
- Assisting with administrative duties, such as patient transfers and discharges.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Managed inventory levels of supplies ensuring adequate stock was available at all times.
Patient Transporter
Shasta regional Medical Center
Redding
06.2023 - Current
- Operated various types of transport equipment, such as wheelchairs, stretchers, and patient lift systems, with proficiency.
- Facilitated the smooth handover of patients to receiving departments, ensuring clear communication of any special requirements.
- Provided emotional support and reassurance to patients and their families during transport.
Medical Assistant
Hill Country Medical Clinic
Redding
06.2023 - 01.2024
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Administered injections, medications and treatments as directed by the physician.
Insurance Agent
Self Employed Services
Redding
04.2014 - 04.2022
Education
Emergency Medical Technician
Shasta College
Redding, CA12-2022
Phlebotomy
CALRegional
Redding, CA05-2022
Skills
- Electronic health records
- Patient transport
- Time management
- Diagnostic testing
- Multitasking
- Phlebotomy techniques
- Teamwork and collaboration
- Patient health education
- Problem-solving aptitude
- Excellent communication
- Certified in CPR/AED
- Adaptability and flexibility
- Venipuncture
Certification
- EMT
- Phlebotomist
- BLS (AHA)
Timeline
ER Technician/Phlebotomist
Seneca Hospital
07.2024 - Current
Patient Transporter
Shasta regional Medical Center
06.2023 - Current
Medical Assistant
Hill Country Medical Clinic
06.2023 - 01.2024
Insurance Agent
Self Employed Services
04.2014 - 04.2022
Emergency Medical Technician
Shasta College
Phlebotomy
CALRegional
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