Summary
Overview
Work History
Skills
Languages
Accomplishments
Timeline
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Dawn Power

Three Hills

Summary

Dynamic professional with a proven track record at Telus Communications, excelling in customer service and problem-solving. Skilled in data entry and appointment scheduling, I enhanced first-call resolution rates and ensured compliance with company policies. Adept at managing complex situations, I bring strong organizational skills and a commitment to client satisfaction.

Overview

17
17
years of professional experience

Work History

Call Centre Rep

Telus Communications
10.2017 - 12.2024


  • Learned company policies to ensure compliance during customer communications.
  • Adapted quickly to new procedures, enhancing overall service delivery.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Health Care Aide

Mount Saint Marys Hospital
04.2015 - 09.2017
  • Maintained cleanliness and organization in patient areas, ensuring infection control standards.
  • Documented patient care activities accurately in electronic health records systems.
  • Educated patients and families on care procedures and safety measures effectively.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.

Housekeeping Supervisor

Delta Victoria Ocean Pointe Resort and Spa
05.2008 - 09.2015


  • Developed and implemented efficient scheduling practices to optimize workforce productivity.
  • Managed inventory of cleaning supplies, reducing costs through strategic vendor negotiations.
  • Completed schedules, shift reports, and other business documentation.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.

Skills

    Data Entry

  • Data entry
  • Appointment scheduling
  • Payment processing
  • Delivery tracking
  • Account management
  • Computer skills
  • Microsoft office
  • Remote office availability

Languages

English
Professional Working

Accomplishments

Health and safety rep, first aide level 2. Fundamentals of leadership course.

Timeline

Call Centre Rep

Telus Communications
10.2017 - 12.2024

Health Care Aide

Mount Saint Marys Hospital
04.2015 - 09.2017

Housekeeping Supervisor

Delta Victoria Ocean Pointe Resort and Spa
05.2008 - 09.2015

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Dawn Power