Dawn McMaster
La Quinta,CA
Summary
Professional with deep experience and readiness for restaurant /festival work.
Several years experience in food booth operational efficiency. With a strong focus on team collaboration and delivering impactful results.
Known for reliability, adaptability, positive outlook, and effective problem-solving.
Familiarity with festival grounds/parking and employee expectations
Overview
25
25
years of professional experience
Work History
Owner
Revival Tiger
La Quinta, California
01.2000 - Current
- Managed day-to-day business operations of an online reseller business. Selling on several platforms
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently to include listing, photos, packing and mailing of all items.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Lead Hostess/ Front of House Lead/ Festival Booth
Jackalope Ranch
09.2015 - 12.2020
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with operating a festival booth selling burgers fries tacos at all the large festivals like Coachella and Stagecoach. PGA west golf tournaments , Tamale festival. Helped setup booth , training, and restocking ice , food and other needs throughout festivals. Running point of sale on square machines.
- Adapted quickly to changing restaurant/festival needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
Skills
- Customer relations
- Maintain inventory
- Keeping point of sale running and operational
- Ensure staff is on time, ready to work ,having all needed supplies
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Lead Hostess/ Front of House Lead/ Festival Booth
Jackalope Ranch
09.2015 - 12.2020
Owner
Revival Tiger
01.2000 - Current
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