Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Dawn McHarg

Summary

Dynamic Restore Manager at Habitat for Humanity, adept at enhancing customer relations and driving operational efficiency. Successfully managed budgets to boost profitability while fostering a collaborative team environment. Achieved strategic goals through analytical problem-solving and effective resource management, resulting in improved service delivery and increased customer satisfaction.

Knowledgeable retail manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

29
29
years of professional experience

Work History

Restore Manager

Habitat for Humanity
12.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Front Store Manager

Rexall Pharmacy
01.2010 - 01.2017
  • Streamlined front store operations by implementing efficient inventory management systems and staff scheduling.
  • Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
  • Reduced employee turnover by fostering a positive work environment through open communication channels and team-building activities.
  • Collaborated with cross-functional teams to execute promotional events effectively, driving increased foot traffic and sales.
  • Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.
  • Ensured timely execution of store policies, processes, and procedures for a seamless and efficient workflow.
  • Established inventory control measures that reduced excess stock and improved in-store organization, leading to better customer satisfaction.
  • Implemented new planograms and planogram adjustments to increase customer purchases.
  • Managed daily cash reconciliation and deposits for accurate financial records and optimal cash flow.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Sales Supervisor

London Drugs
08.2002 - 01.2010
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Worked in a team to do several store set ups.
  • Moved with company to Nanaimo to set up new store.

Service Station Manager

Chevron
05.1996 - 07.2002
  • Reduced employee turnover by fostering a positive work culture and offering competitive compensation packages.
  • Collaborated with upper management on strategic planning initiatives to drive business growth and expansion.
  • Developed strong relationships with vendors, negotiating favorable contracts and ensuring timely delivery of supplies.
  • Managed daily operations for optimal performance, streamlining workflow and reducing waste.

Education

BBA -

Sheridan College Institute of Technology And Advanced Learning
Oakville, None

Skills

  • Customer relations
  • Collaborative team management
  • Analytical problem-solving
  • Team leadership
  • Adaptability and flexibility
  • Multitasking
  • Financial oversight
  • Brand identity management
  • Strong organizational abilities
  • Operational management
  • Complex Problem-solving
  • Staff training and development
  • Goal setting
  • Project management

Accomplishments

  • Collaborated with team of 50 in the development of several store acquisitions and setups.
  • Achieved streamlining of stores efficiency in the pharmacy chain through effectively helping with updating of SOP and store audits.
  • Taught merchandising standards throughout pharmacy chain.
  • Lead expansion of existing store to bring more retail space and revenue streams.
  • Expanded another retail store with the Habitat affiliate from business plan to setup and function.

Timeline

Restore Manager

Habitat for Humanity
12.2016 - Current

Front Store Manager

Rexall Pharmacy
01.2010 - 01.2017

Sales Supervisor

London Drugs
08.2002 - 01.2010

Service Station Manager

Chevron
05.1996 - 07.2002

BBA -

Sheridan College Institute of Technology And Advanced Learning

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Dawn McHarg