Dawn Marshall
Gustine
Summary
Dynamic project coordinator with extensive experience at Walmart, adept at enhancing operational efficiency and customer satisfaction. Proven leadership in managing cross-functional teams and executing remodeling projects. Skilled in power tool operation and effective time management, driving successful outcomes through meticulous attention to detail and strategic planning.
Overview
21
21
years of professional experience
Work History
TA Mod Associate
Walmart
05.2024 - Current
- Coordinated multiple projects simultaneously, ensuring adherence to timelines.
- Enhanced brand visibility.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Launch new product lines.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Separating clearance items from regular or new items
Senior Coordinator Project Management
Walmart
09.2020 - 05.2024
- Led cross-functional teams to enhance project workflows and ensure alignment with organizational goals.
- Developed and implemented strategic initiatives to improve operational efficiency and project outcomes.
- Streamlined communication processes across departments, facilitating timely information sharing and decision-making.
- Coordinated large-scale projects, ensuring adherence to timelines and resource allocation standards.
- Streamlined project management processes by implementing new organizational tools and techniques.
- Managed cross-functional teams for successful project execution, ensuring timely completion of tasks within budget constraints.
- Gathered and organized materials to support operations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built steal, gondolas, glass cases and jewelry counters.
- Wired in new cash registers and moved a full aisle of shelves. placing them where stipulated from the blueprints.
- Used power tools, palette jacks, scorpions and the power jacks. Utilizing any and all tools necessary to get the job done.
- Worked close with my RPC for over a year learning from her knowledge and teachings.
Dept. Manager
Walmart
09.2019 - 05.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
Walmart
07.2019 - 09.2019
- Increased customer satisfaction through personalized service and product knowledge.
- Resolved customer inquiries promptly, ensuring a positive shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Cashier/Customer Service Representative
Circle K 76 Gas Station Attendant
11.2011 - 06.2019
- Processed customer transactions efficiently using point-of-sale systems
- Maintained accurate cash drawer balances throughout shifts
- Provided exceptional customer service, resolving inquiries and complaints
- Assisted in inventory management by restocking shelves and organizing merchandise
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Supervisor
Rite Aid
05.2008 - 02.2011
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Streamlined workflow processes, enhancing efficiency and reducing downtime.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Gathered, organized and input information into digital database.
Owner/Secretary
Old School Customs
04.2004 - 04.2008
- Managed inventory levels to ensure product availability and minimize waste.
- Established positive relationships with vendors to streamline procurement processes.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
Psychology
San Jose City College
San Jose, Ca.Skills
- Customer support
- Effective time management
- Meticulous attention to specifics
- Computer skills
- Experienced with power tool operation
- Project coordination
- Experience in remodeling projects
- Team leadership skills
Timeline
TA Mod Associate
Walmart
05.2024 - Current
Senior Coordinator Project Management
Walmart
09.2020 - 05.2024
Dept. Manager
Walmart
09.2019 - 05.2020
Sales Associate
Walmart
07.2019 - 09.2019
Cashier/Customer Service Representative
Circle K 76 Gas Station Attendant
11.2011 - 06.2019
Supervisor
Rite Aid
05.2008 - 02.2011
Owner/Secretary
Old School Customs
04.2004 - 04.2008
Psychology
San Jose City College