Dawn-Marie Bush
Kingston
Summary
Driven Pharmacy Technician with 20 + years of experience and success in working within fast-paced retail, and Corrections Canada pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to your pharmacy.
References available upon request
Overview
24
24
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Collins Bay Institute-Correctional Service Canada
05.2021 - Current
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Compliance pack prisoners medications, and organize deliveries to other prisons in Ontario
- Measure and fill Methadone for inmates
- Sign out and register narcotics for inmates
Registered Pharmacy Technician
Shoppers Drug Mart
04.2000 - Current
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Developed and implemented improvements to pharmacy organization system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed work scheduling for assistants
Education
Pharmacy Technician - Pharmacy Technician
CTS Canadian Career College
Barrie, ON04.2024
Pharmacy Technician - Pharmacy Technician
KLC Kingston Learning Centre
Kingston, ON05.1998
Skills
- Patient Confidentiality
- Proper Labeling Procedures
- Preparing Bubble Packs
- Reviewing Patient Information
- Health Insurance Plan Knowledge
- Customer Demographics
- Team Collaboration
- Patient Education (device training)
- Problem-Solving Skills
- Drug Inventory Control
- Assisting Pharmacists
- Payment Processing
- Quality Assurance and Control
- Inventory Manager
Certification
- CPhT - Certified Pharmacy Technician 2010
Additional Information
I am a very hard worker, who learns quickly, and who works well alone, as well as with others. I'm good at taking directions, as well as leading with them. I have many years of experience, and education in this field of healthcare, and feel that I would be a huge asset to you with all of my back ground in this position that you're hiring for
References available on request
Timeline
Registered Pharmacy Technician
Collins Bay Institute-Correctional Service Canada
05.2021 - Current
Registered Pharmacy Technician
Shoppers Drug Mart
04.2000 - Current
Pharmacy Technician - Pharmacy Technician
CTS Canadian Career College
Pharmacy Technician - Pharmacy Technician
KLC Kingston Learning Centre
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