Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
DAWN MAHON

DAWN MAHON

Calgary,Canada

Summary

Experienced Executive Administrative Assistant with a strong background in customer service, seeking a new career opportunity. Proven track record of providing comprehensive support to high-level executives in fast-paced environments. Skilled in managing complex schedules, coordinating travel arrangements, and facilitating effective communication. Known for handling confidential information with utmost professionalism and optimizing office operations. Dedicated team player consistently exceeding expectations, including being open to necessary training or learning for the role.

Overview

13
13
years of professional experience

Work History

Executive Assistant to CEO

Swabking LTD
01.2020 - Current
  • In my role as an executive assistant to the CEO at Swabking LTD, I provided comprehensive support to executive management, coordinating schedules, managing correspondence, and handling administrative tasks with precision and confidentiality
  • I played a pivotal role in ensuring seamless communication and workflow, contributing to the overall efficiency of operations
  • Additionally, I demonstrated versatility and adaptability in managing diverse responsibilities, reflecting my commitment to delivering exceptional support at all levels of the organization
  • Handled confidential and sensitive information with discretion and tact.
  • Answered high volume of phone calls and email inquiries.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Used advanced software to prepare documents, reports, and presentations.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.

Server / Bartender

Joey Barlow
05.2015 - 10.2020
  • During my time as a server/bartender at Joey Barlow, I consistently delivered high-quality service, preparing and serving beverages with attention to detail and customer preferences
  • I upheld the establishment's standards for customer satisfaction and operational excellence, contributing to a positive and vibrant atmosphere for patrons
  • Furthermore, I effectively managed customer interactions, ensuring a memorable and enjoyable experience for each guest
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Child Caregiver

Hoo Doo Honeybee Day Are
10.2013 - 10.2015
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Improved communication skills by engaging children in age-appropriate conversations and active listening.
  • Collaborated with parents to develop individualized care plans addressing specific needs of their children.
  • Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
  • Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
  • Supported cognitive development with age-appropriate learning materials and engaging educational games.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Worked with children to develop good cognitive, physical and language skills.
  • Encouraged children to develop healthy social and emotional skills.

Front Desk Attendant

Best Western Jurassic Inn
08.2011 - 05.2015
  • As a front desk attendant, I provided attentive and courteous service to guests, facilitating check-ins, managing reservations, and addressing inquiries with professionalism and efficiency
  • I adeptly managed administrative duties, ensuring accurate and timely handling of guest transactions and inquiries
  • Additionally, I fostered a welcoming and hospitable environment, contributing to the overall positive experience for guests during their stay
  • Attended and/or completed many customer service and hospitality training workshops, conferences and seminars throughout my time as a hotel front desk attendant.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Processed payments accurately and securely for both room charges and incidental expenses during guest stays.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
  • Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
  • Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

Business Administration Diploma -

Robertson College
01.2024

Pro Serve -

AGLC
Calgary
01.2018

Early Childhood Education -

Macewan University
Edmonton, AB
07.2012

HS Diploma -

Bishop McNally Senior High
06.2008

Skills

  • Hospitality
  • Customer Service
  • Leadership and Teamwork
  • Ability to Multitask
  • Critical Thinking and Problem Solving
  • Effective Time Management
  • Communication Skills
  • Safety Regulations
  • Quick Learner

References

References available upon request

Languages

English
Native or Bilingual

Timeline

Executive Assistant to CEO

Swabking LTD
01.2020 - Current

Server / Bartender

Joey Barlow
05.2015 - 10.2020

Child Caregiver

Hoo Doo Honeybee Day Are
10.2013 - 10.2015

Front Desk Attendant

Best Western Jurassic Inn
08.2011 - 05.2015

HS Diploma -

Bishop McNally Senior High

Business Administration Diploma -

Robertson College

Pro Serve -

AGLC

Early Childhood Education -

Macewan University

Similar Profiles

CREATE PROFILE
DAWN MAHON