DAWN LAMONT
Kelowna,BC
Summary
Dedicated and highly organized administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Medical Office Assistant
Dr. Bradly Biagioni
01.2022 - 05.2023
- Efficiently managed front desk, scheduling appointments, and handling patient inquiries in a sensitive and respectful manner.
- Collected and verified patient demographic and insurance information during registration process.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors calendar and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled surgeries, tests, and consultations for patients, with hospital departments as needed.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medial Office Assistant
Crofts/Walker Medical Medical Office
10.2009 - 12.2021
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Assisted with medical coding and billing tasks.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
Technician
Dr. R. D. Baldassare Ophthalmic
01.2005 - 10.2009
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
Education
Medical Office Administrative Program -
Sprott Shaw Community College
Kelowna, BC2001
Grade 12 -
KELOWNA SECONDARY SCHOOL
Kelowna, BC1995
Skills
- SKILLS & ABILITIES
- Office Procedures
- Medical billing procedures
- Ability to multitask in fast paced environment
- Skilled in appointment scheduling, patient registration and maintaining patient confidentiality
- Medical Terminology
- Strong attention to detail, time management, and problem-solving abilities
- Excellent communication skills, both written and verbal, with ability to interact empathetically with patients and collaborate with health care professionals
Languages
English
Native or Bilingual
Timeline
Medical Office Assistant
Dr. Bradly Biagioni
01.2022 - 05.2023
Medial Office Assistant
Crofts/Walker Medical Medical Office
10.2009 - 12.2021
Technician
Dr. R. D. Baldassare Ophthalmic
01.2005 - 10.2009
Medical Office Administrative Program -
Sprott Shaw Community College
Grade 12 -
KELOWNA SECONDARY SCHOOL
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