Dawn Kossey
Schreiber,ON
Summary
Dedicated housekeeper with a strong background in hospitality at Travelodge by Wyndham Stony Plain. Proven ability to enhance customer satisfaction through effective communication and meticulous cleaning techniques. Skilled in maintaining high sanitation standards and fostering teamwork, ensuring a welcoming environment for guests. Committed to excellence and continuous improvement in all tasks.
Overview
14
14
years of professional experience
Work History
Housekeeper
Travelodge by Wyndham Stony Plain
Stony Plain, AB
12.2020 - 12.2023
- Assisted in training new staff on housekeeping protocols and safety procedures.
- Resolved guest inquiries and concerns promptly, enhancing overall customer satisfaction levels.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Housekeeper
Horizon North Camps & Catering
Edmonton, AB
03.2023 - 09.2023
- Maintained cleanliness and sanitation standards in guest accommodations and common areas.
- Operated cleaning equipment and utilized appropriate cleaning agents for various surfaces.
- Managed inventory of cleaning supplies, ensuring timely restocking and proper storage.
- Collaborated with team members to coordinate daily housekeeping tasks efficiently.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Caregiver
Private Home
Spruce Grove, AB
02.2019 - 02.2020
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Administered medications according to prescribed schedules, ensuring adherence to health plans.
- Maintained clean and safe living environments, adhering to health and safety standards.
- Coordinated transportation for appointments, facilitating access to necessary healthcare services.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Caregiver
I Have A Chance Support Services
Stony Plain, AB
03.2017 - 02.2020
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Waitress
Sawmill
Stony Plain, AB
08.2016 - 03.2017
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new team members on menu items and service protocols.
- Processed customer payments accurately while handling cash register operations efficiently.
- Adapted quickly to changing priorities in fast-paced restaurant environment, ensuring smooth service flow.
4th Engineer
Shell Chemicals
Fort Saskatchewan
09.2012 - 09.2013
- Operated and maintained equipment in compliance with safety protocols.
- Monitored chemical processes to ensure optimal performance and efficiency.
- Assisted senior engineers in troubleshooting operational issues and implementing solutions.
- Conducted routine inspections of machinery to identify maintenance needs.
- Collaborated with team members to improve workflow efficiency and reduce downtime.
- Participated in training sessions to enhance skills in safety and operational procedures.
- Supported environmental compliance initiatives through accurate record-keeping and reporting.
Railcar WashTech
Railserve
Fort Saskatchewan
04.2010 - 09.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree - Esthetics
European Institute of Esthetics
Edmonton, ABNo Degree - Power Engineering
Northern Alberta Institute of Technology
EdmontonHigh School Diploma -
Highwood
Edmonton, AB05.2023
Skills
Teamwork
Housekeeping
Customer service
Bathroom cleaning
Mopping and sweeping
Vacuuming and sweeping
Cleaning techniques
Health and safety compliance
Bed making proficiency
Kitchen cleaning
Residential cleaning
Hospitality background
Customer service-focused
Excellent oral and written communication
Physically strong
Languages
English
Full Professional
Timeline
Housekeeper
Horizon North Camps & Catering
03.2023 - 09.2023
Housekeeper
Travelodge by Wyndham Stony Plain
12.2020 - 12.2023
Caregiver
Private Home
02.2019 - 02.2020
Caregiver
I Have A Chance Support Services
03.2017 - 02.2020
Waitress
Sawmill
08.2016 - 03.2017
4th Engineer
Shell Chemicals
09.2012 - 09.2013
Railcar WashTech
Railserve
04.2010 - 09.2012
No Degree - Esthetics
European Institute of Esthetics
No Degree - Power Engineering
Northern Alberta Institute of Technology
High School Diploma -
Highwood