Assisted in the preparation of reports and presentations, ensuring accuracy and timely delivery to the Physicians I support.
Managed patient inquiries through various communication channels, such as Outlook, Mail and phone, providing information and improving service satisfaction.
Streamlined office processes by implementing new filing systems, increasing accessibility to critical documents.
Coordinated scheduling for medical staff, appointment management and enhancing operational efficiency in MSM database.
Maintained confidentiality of sensitive patient information in compliance with healthcare regulations and policies.
Supported team meetings by organizing agendas and documenting minutes, facilitating effective communication among members.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Maintained inventory of office supplies and placed orders.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Managed filing system, entered data in Meditech and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Volunteered to help with special projects of varying degrees of complexity.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital health centre information.
Operating Room Scheduling
IWK Health Centre
Ensured proper disposal of hazardous waste materials, maintaining a safe working environment within the operating room.
Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
Tested x-ray equipment, inspected x-ray rooms and radiology areas and evaluated operating procedures to detect and control radiation hazards.
Maintained sterile environment in the operating room, adhering to strict infection control protocols for successful surgeries.
Facilitated seamless transition between surgeries with swift turnover of operating rooms following established guidelines.
Streamlined workflow in the operating room through effective communication with surgeons, anesthesiologists, and other staff members.
Enhanced surgical efficiency by preparing operating rooms with necessary equipment and instruments for cardiovascular surgeries.
Contributed to continuous improvement initiatives aimed at enhancing operating room efficiency and overall patient experience.
Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Accounts Receivable Clerk
Leon's Furniture
Administrative Assistant
Nova Scotia Community College
05.2025 - Current
Supported management of daily office operations.
Preparing daily accounts receivable reports with attention to detail.
Handled incoming communications and directed inquiries to appropriate personnel promptly.
Maintained filing systems, ensuring easy access to important documents for staff members.
Assisted with data entry tasks in People Soft database, contributing to accurate record-keeping.
Helped colleagues on the Get Started program to ensure the packages the students received were complete and informative.
Implemented basic office procedures to enhance overall productivity and streamline operations.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships with students.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Maintain the Point of Sale devices for the front office, bookstore and cafeteria. Ensure the passwords are changed in a timely manner.
Knowledgeable with navigating student accounts and posting payments to student accounts in People Soft. Able to post corporate payments in People Soft.
Comfortable with opening and closing the office cash registers in People Soft.
Proficient in Microsoft Office, Excel and Teams. I have updated internal phone number sheet for staff members and the Accommodations List for 2025/26 students.
Client Satisfaction Survey Coordinator
IWK Health Centre
02.1998 - 06.2008
Coordinated survey logistics, ensuring timely completion of data collection and analysis every month.
Assisted in developing survey instruments to capture relevant feedback.
Analyzed survey results, rate comments, identifying trends and providing actionable insights for stakeholders.
Manage and compile monthly, quarterly and yearly reports for Unit Managers, Nurse Managers, Unit Coordinators and Health Centre Executive Team.
Collect completed patient surveys and input them into the MSM database. Identify all patient complimentary comments or issues and forward to the appropriate manager for follow-up.
Administrative Assistant
Respiratory Therapy Department
02.1994 - 06.1996
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Typing reports and memos for the department manager.
Taking minutes and coordinating meeting room and any additional instruments needed for the meeting.
Assist the Respiratory Technicians and Therapists with putting equipment together after autoclave cleaning.
Laborers in Fish and Seafood Processing at Fisherman's Market International INCLaborers in Fish and Seafood Processing at Fisherman's Market International INC