Overview
Work History
Timeline
AdministrativeAssistant

Dawn Jensen

Shelburne,NS

Overview

2026
2026
years of professional experience

Work History

Administrative Assistant IV

IWK Health Centre
  • Assisted in the preparation of reports and presentations, ensuring accuracy and timely delivery to the Physicians I support.
  • Managed patient inquiries through various communication channels, such as Outlook, Mail and phone, providing information and improving service satisfaction.
  • Streamlined office processes by implementing new filing systems, increasing accessibility to critical documents.
  • Coordinated scheduling for medical staff, appointment management and enhancing operational efficiency in MSM database.
  • Maintained confidentiality of sensitive patient information in compliance with healthcare regulations and policies.
  • Supported team meetings by organizing agendas and documenting minutes, facilitating effective communication among members.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of office supplies and placed orders.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Managed filing system, entered data in Meditech and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital health centre information.

Operating Room Scheduling

IWK Health Centre
  • Ensured proper disposal of hazardous waste materials, maintaining a safe working environment within the operating room.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Tested x-ray equipment, inspected x-ray rooms and radiology areas and evaluated operating procedures to detect and control radiation hazards.
  • Maintained sterile environment in the operating room, adhering to strict infection control protocols for successful surgeries.
  • Facilitated seamless transition between surgeries with swift turnover of operating rooms following established guidelines.
  • Streamlined workflow in the operating room through effective communication with surgeons, anesthesiologists, and other staff members.
  • Enhanced surgical efficiency by preparing operating rooms with necessary equipment and instruments for cardiovascular surgeries.
  • Contributed to continuous improvement initiatives aimed at enhancing operating room efficiency and overall patient experience.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.

Accounts Receivable Clerk

Leon's Furniture

Administrative Assistant

Nova Scotia Community College
05.2025 - Current
  • Supported management of daily office operations.
  • Preparing daily accounts receivable reports with attention to detail.
  • Handled incoming communications and directed inquiries to appropriate personnel promptly.
  • Maintained filing systems, ensuring easy access to important documents for staff members.
  • Assisted with data entry tasks in People Soft database, contributing to accurate record-keeping.
  • Helped colleagues on the Get Started program to ensure the packages the students received were complete and informative.
  • Implemented basic office procedures to enhance overall productivity and streamline operations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships with students.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintain the Point of Sale devices for the front office, bookstore and cafeteria. Ensure the passwords are changed in a timely manner.
  • Knowledgeable with navigating student accounts and posting payments to student accounts in People Soft. Able to post corporate payments in People Soft.
  • Comfortable with opening and closing the office cash registers in People Soft.
  • Proficient in Microsoft Office, Excel and Teams. I have updated internal phone number sheet for staff members and the Accommodations List for 2025/26 students.

Client Satisfaction Survey Coordinator

IWK Health Centre
02.1998 - 06.2008
  • Coordinated survey logistics, ensuring timely completion of data collection and analysis every month.
  • Assisted in developing survey instruments to capture relevant feedback.
  • Analyzed survey results, rate comments, identifying trends and providing actionable insights for stakeholders.
  • Manage and compile monthly, quarterly and yearly reports for Unit Managers, Nurse Managers, Unit Coordinators and Health Centre Executive Team.
  • Collect completed patient surveys and input them into the MSM database. Identify all patient complimentary comments or issues and forward to the appropriate manager for follow-up.

Administrative Assistant

Respiratory Therapy Department
02.1994 - 06.1996
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Typing reports and memos for the department manager.
  • Taking minutes and coordinating meeting room and any additional instruments needed for the meeting.
  • Assist the Respiratory Technicians and Therapists with putting equipment together after autoclave cleaning.

Timeline

Administrative Assistant

Nova Scotia Community College
05.2025 - Current

Client Satisfaction Survey Coordinator

IWK Health Centre
02.1998 - 06.2008

Administrative Assistant

Respiratory Therapy Department
02.1994 - 06.1996

Administrative Assistant IV

IWK Health Centre

Operating Room Scheduling

IWK Health Centre

Accounts Receivable Clerk

Leon's Furniture

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Dawn Jensen