Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Hubberstey

Vallejo

Summary

Dynamic professional with extensive experience in the retail and customer service sectors, notably at Six Flags Discovery Kingdom. Excelled in creating engaging retail displays and fostering strong customer relationships, enhancing sales and satisfaction. Skilled in data entry and adept at managing high-pressure situations, demonstrating exceptional organizational and interpersonal abilities.

Diligent [Desired Position] with in-depth knowledge of optimizing retail operations and improving customer satisfaction. Proven track record of streamlining processes and enhancing team productivity. Demonstrated leadership and problem-solving skills in fast-paced retail environments.

Bringing positive, organized, and energetic approach to managing kitchen operations. Understanding of food safety standards and inventory management, paired with skills in team leadership and efficient workflow coordination. Focused on creating cohesive kitchen environment that delivers high-quality dishes and maximizes customer satisfaction.

Skilled Kitchen Manager knowledgeable about best practices, safe food handling and inventory management.

Professional kitchen management expert with comprehensive experience in leading culinary teams, ensuring high-quality food preparation, and maintaining kitchen efficiency. Strong focus on team collaboration, adaptable to changing needs, and dedicated to achieving operational excellence. Skilled in inventory management, staff training, and maintaining health and safety standards. Reliable, results-driven, and prepared to make significant impact in any culinary environment.

Overview

16
16
years of professional experience

Work History

Retail

Six Flags Discovery Kingdom
Vallejo, CA
05.2010 - 09.2012
  • Established relationships with key retail accounts.
  • Boosted sales by creating visually appealing retail displays to showcase available products and services.
  • Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
  • Trained retail staff on best practices for visual merchandising, enhancing overall store appearance.
  • Maintained a clean, organized, and visually appealing retail environment according to brand standards.
  • Maintained a clean and organized retail environment, ensuring easy navigation for customers.

Waitress/Morning Prep Cook

The Red Onion Restaurant
Vallejo, CA
06.2008 - 02.2010
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Management/ Customer Service

Teeters Bar & Grill
Vallejo, CA
03.2004 - 02.2008
  • Provided exceptional service to customers, addressing their needs and building lasting relationships.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Customer Service Cashier

Napa Sonoma Visitor Center
American Canyon, CA
04.1996 - 09.1998
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Operated cash register to record transactions accurately and efficiently.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Education

High School Diploma -

Napa High School
Napa, CA
06-1986

Skills

  • Retail industry experience
  • Retail services
  • Customer service
  • Data entry

Timeline

Retail

Six Flags Discovery Kingdom
05.2010 - 09.2012

Waitress/Morning Prep Cook

The Red Onion Restaurant
06.2008 - 02.2010

Management/ Customer Service

Teeters Bar & Grill
03.2004 - 02.2008

Customer Service Cashier

Napa Sonoma Visitor Center
04.1996 - 09.1998

High School Diploma -

Napa High School
Dawn Hubberstey