Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Timeline
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Dawn Howard

St. Catharines,ON

Summary

Experienced administrative professional with expertise in platform management, content creation, and data analytics. Skilled in effective communication, creativity, and strategic thinking. Proficient in organizing and coordinating office operations, managing health and safety protocols, and delivering exceptional customer service. Adept at training, project management, and quality assurance.

Overview

20
20
years of professional experience

Work History

Laboratory Coordinator

E3 Laboratories Inc.
07.2022 - Current
  • sDeveloped and implemented a comprehensive form system for all office worksheets and documents, improving efficiency and accessibility.
  • Systematically organized computer drives for easy access and retrieval of files.
  • Manages health and safety protocols as the Health and Safety Manager; ensured mandatory employee training, created workplace inspection documents, conducted monthly safety inspections, and established a health and safety policy and board.
  • Provides exceptional customer service as the main contact for phone and email inquiries; resolved client issues promptly through effective communication.
  • Updates and maintains the database for contacts and laboratory testing requirements.
  • Coordinates manager's calendar, including scheduling appointments all emails.
  • Generated invoices, audited accounts payable for discrepancies, and set up billing for new clients.
  • Resolves issues within the accounts receivable invoicing system and updated pricing for over 100 clients for the new year.
  • Creates and formats spreadsheets and internal documents to ensure uniformity and accuracy.
  • Oversaw projects for approximately 100 clients as a Project Manager.
  • Conducts training in scientific documentation for staff and performed internal audits as the Quality Control Manager.
  • Led external audits conducted by CALA and MOE, ensuring compliance.
  • Manage drinking water clients by setting them up in the database, ensuring correct paperwork internally and for government submission, and reporting adverse water results to relevant authorities.
  • Orders and maintains office supplies, and handled general administrative tasks such as scanning, photocopying, and faxing.
  • Proactively identified areas for improvement within the lab and implemented solutions.
  • Prepares final reports for clients, ensuring accuracy and error-free documentation.
  • Performs HR duties, including posting job openings, screening, and inviting candidates for interviews, participating in interviews, and providing feedback.
  • Oversees employee training, onboarding, and follow-up to ensure completion and proper documentation.
  • Schedules and organizes monthly meetings, including setting agendas and discussing topics.
  • Secures new clients by explaining testing procedures and associated costs.

Senior Analyst

Bureau Veritas
04.2005 - 06.2022
  • Developed and authored 10 Standard Operating Procedures (SOPs) to streamline lab operations.
  • Organized and scheduled training, audits, and safety inspections, ensuring compliance and efficiency.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Coordinated with supervisors and managers on key safety and quality issues.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Established safety criteria for a startup lab, including organizing bulletin boards, creating lab inspection schedules, and reporting near misses and incidents.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Delivered presentations on quality assurance topics to lab members.
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • Trained new employees on lab protocols, software usage, and data preparation for final reports.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Managed and maintained laboratory equipment, including performing routine maintenance and troubleshooting.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Utilized Laboratory Information Management System (LIMS) and Microsoft Office to manage data and documents.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

Education

B.Sc Applied Chemistry and Biology -

Toronto Metropolitan University
Toronto, ON

Executive Assistant Certificate -

Seneca College
Toronto, ON

Skills

  • Administration Experience
  • Customer service management
  • Client project manager
  • Bookkeeping
  • Spreadsheets
  • Quality Control Management
  • Health and Safety Coordinator
  • Technical Writing
  • Microsoft Office
  • Office Management
  • Data Interpretation
  • Staff Training
  • Presentation Skills
  • Database Management
  • Policy Development

Leadership Experience

  • Mentor to the group, responsible for organizing group documents and standard preparation, and inventory.
  • Leader of training new staff on data analysis
  • Great initiative when things slow down, always trying to improve the way the group functions and organizes.

Communication Skills

  • Voice of the group, people come to me to voice their concerns I then communicate this in monthly meetings.
  • Team players always communicate with other staff to see if they need help completing their jobs for the day
  • A knowledgeable employee whom others come to ask questions about their work
  • First contact for clients, excellent customer service skills
  • Answering phones and emails from clients

Timeline

Laboratory Coordinator

E3 Laboratories Inc.
07.2022 - Current

Senior Analyst

Bureau Veritas
04.2005 - 06.2022

B.Sc Applied Chemistry and Biology -

Toronto Metropolitan University

Executive Assistant Certificate -

Seneca College

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Dawn Howard