Summary
Overview
Work History
Education
Languages
Timeline
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Dawn Griffith

Toronto,ON

Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat hardlines sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

12
12
years of professional experience

Work History

Hardlines Sales Associate

Giant Tiger
02.2017 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Streamlined the checkout process for customers, reducing wait times and enhancing their shopping experience.
  • Reduced employee turnover by fostering a positive work environment that encouraged teamwork and camaraderie.
  • Conducted regular price audits to ensure pricing accuracy, safeguarding against potential revenue loss from discrepancies.
  • Improved customer satisfaction by providing exceptional product knowledge and attentive service.

Assistant Manager

Dollar Tree Stores
01.2014 - 06.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Market Research Interviewer

Logit Group
08.2012 - 12.2014
  • Provided timely feedback to supervisors regarding potential issues or areas for improvement within the interview process.
  • Maintained confidentiality of customer information and company procedures.
  • Followed established guidelines and recommendations from supervisors to complete quality interviews.
  • Provided feedback and assistance to colleagues on interview techniques and customer service questions.
  • Utilized various survey platforms and technologies to conduct telephone, online, and in-person interviews effectively.
  • Participated in regular team meetings to discuss project progress, share best practices, and collaborate on strategies for continued success.
  • Conducted telephone interviews of general population to collect data for Type studies.
  • Exceeded performance expectations consistently while maintaining a high level of accuracy and professionalism during all interactions with respondents.
  • Assisted in the development of effective questionnaires that elicited valuable insights from targeted participants.
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.
  • Contributed to project success by meeting or exceeding daily quotas for completed interviews.

Education

Certificate - Retail Business Fundamentals

JVS Toronto
Toronto, ON
06.2008

Deploma - Mathematics And English

George Harvey Collegiate Institute
Toronto, ON
06.2002

Languages

English
Elementary

Timeline

Hardlines Sales Associate

Giant Tiger
02.2017 - Current

Assistant Manager

Dollar Tree Stores
01.2014 - 06.2017

Market Research Interviewer

Logit Group
08.2012 - 12.2014

Certificate - Retail Business Fundamentals

JVS Toronto

Deploma - Mathematics And English

George Harvey Collegiate Institute

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Dawn Griffith